Mountain Resort Hotel

BEWARE: DO NOT BOOK THIS HOTEL — NOWHERE NEAR A FOUR-STAR STANDARD Please read this before booking. The host was kind and helpful. She arranged our pickup through WeChat, helped with our luggage and gave us the mountain-view room we had booked. The coffee downstairs was nice. But the property itself is filthy. There really is no other way to describe it. The most shocking part was the wall immediately behind the bed, where your pillows rest. It was covered in black scuff marks, dirt and stains to the extent that I was genuinely uncomfortable putting my pillow against it. This is literally the wall directly behind your head while you sleep. How is this acceptable hotel hygiene? And it isn’t just that wall. The skirting boards are dirty and covered in grime. The floors are covered in black marks, stains and scuffing. The dustbin was filthy. The bedside lamp had an electrical wire that had simply been tied/repaired rather than properly fixed. The laundry facilities were so dirty and poorly maintained that we were uncomfortable putting our clothes into the washing machine. I have attached photographs of the actual condition of the room and facilities. Please look at them before you book. This property is advertised as four-star. I have stayed at four-star hotels across China and globally, and this property does not come close to that standard. In my opinion, it isn’t even at a two-star standard when it comes to basic cleanliness and maintenance. This isn’t about luxury or fancy amenities. It is about hygiene. A hotel should be clean. The wall behind your pillow should be clean. The floors should be clean. The laundry facilities should be clean. These are basic expectations. There is also a large active construction site immediately next to the property, with a tower crane visible from a considerable distance. This was not disclosed anywhere in the booking information. The road outside is noisy from around 7:00–7:30 a.m., with traffic and constant honking. Shortly afterwards, the construction activity adds to the disturbance. We did not change hotels because we were only staying for two nights and had a completely back-to-back itinerary. Moving would have meant losing a significant part of our very limited time. We had already lost almost an hour of our itinerary one morning because the barista arrived late, so changing hotels simply wasn’t practical. What makes this even more frustrating is that I did my homework before booking. I read the reviews from the preceding several months and saw very few recent negative reviews. I assumed the problems mentioned by earlier guests had been addressed. They clearly haven’t. After our stay, I went back and read the older reviews again. Guest after guest had mentioned poor cleanliness and hygiene. Having now experienced the property ourselves, I can confirm that those concerns remain completely valid. The property is clearly very good at marketing itself and attracts guests from many different countries. But marketing is not a substitute for actually maintaining the property. We raised our concerns with Trip.com and provided detailed photographs and videos documenting everything. After all of this, the hotel’s response was to offer 100 CNY. We rejected it. Quite honestly, it felt like a token amount being offered simply to make the problem go away. If this is the property’s approach to dealing with serious complaints rather than actually addressing the underlying hygiene and maintenance problems, that is extremely disappointing. I am writing this review because future guests deserve to know what the property is actually like. Look at the photographs. They tell the story better than I can. The host was kind. But the property is poorly maintained, unhygienic and nowhere near a four-star standard. BEWARE. If you are expecting a genuine four-star hotel, look elsewhere.