This was easily our favourite accommodation and the best butler service we experienced throughout our entire Yunnan trip!!
Before we even arrived, the staff contacted us to confirm our ETA so they could prepare accordingly. When we reached the accommodation, they were already waiting outside to welcome us and were practically “fighting” to help carry our luggage 😂 Our butler then introduced us to the activities available, recommended nearby attractions, and showed us around our rooms and the amenities provided.
Some of the things we especially appreciated:
• Service: Everyone was extremely friendly, helpful and attentive. Any request was just a WeChat message away, and they were always quick to help. They also helped us receive quite a number of parcels we had ordered online, which made things so convenient for us.
• Rooms & amenities: The rooms were clean, spacious and comfortable. One of our rooms had an amazing view of Erhai — waking up to that view was definitely a highlight! However, do take note that not every room has a view. Our other room did not have a view and was located directly beside the room door.
There were also useful items available for guests at the lobby, such as sunscreen, insect repellent and sanitizer.
• Afternoon tea: We really enjoyed this! There was a good selection of tea and coffee, the fruits were sweet, and both the flower pastries (鲜花饼) and rose cake were delicious. One day we were out and couldn't make it back for afternoon tea, so they actually saved our portion and left it in our room for us.
• Little extras: We were each given a complimentary ticket to 小普陀 (XiaoPuTuo).
Our room for 4 pax also included a complimentary photoshoot with 5 nicely taken and edited photos.
• Night drink: The rose vinegar served at night was surprisingly good and refreshing — especially nice for tourists like us who had been eating all day 😂
• Thoughtful send-off: On our last day, we had to leave before breakfast time. Our butler prepared breakfast packs for us with milk, probiotic bread, fruits, steam eye masks and wipes.
-----
There are just two small things we feel could be improved.
1. The toilet paper is currently placed inside a recessed hole in the bathroom wall, so having a proper toilet paper holder would make it more convenient.
2. It would also be great if the accommodation's outdoor logo/signage had lighting, as the area gets quite dark at night and the entrance can be a little difficult to spot.
-----
These were very minor issues compared to our overall experience. We stayed at several accommodations throughout our Yunnan trip, and this was hands down the one that left the BEST impression on us. The butler service here was the best we experienced during the entire trip, and we genuinely felt very well taken care of from before we arrived until the moment we left. ❤️
