Pullman Dalian

Although the hotel is a bit dated, the service is top-notch, and the facilities are great. The swimming pool and gym are excellent! It would be even better if they added a laundry room in the future! I had such a good experience after staying for one day that I immediately extended my stay for another three!

The hotel's location is great and very convenient. The rooms are spacious and clean. The front desk staff are attentive and meticulous, and other staff members actively greet guests. Bottled water is replenished according to the number of guests. The breakfast buffet offers a wide variety of options, and parking is also quite convenient.

Although the hotel is a bit old, it's still pretty good overall. The kids had a great time, and we could see Labor Park across the street. It's very close to Dalian Shopping Mall, just diagonally opposite the hotel, and the first floor of the mall is full of food options where you can buy souvenirs. You can also walk to Zhongshan Square.

The facilities are complete, and the bedding is very comfortable. The housekeeper Emily provided warm and thoughtful service. The location is excellent and convenient for getting around. Overall, it's pretty good.

I stayed here in 2023 when it was still a Kempinski. The spa and bakery left a deep impression on me. Since 2026, it has rebranded to Pullman by Accor, without closing for renovations, so the facilities remain unchanged. This time in Dalian, I revisited the hotel. Having been open for over twenty years, the facilities are indeed quite old. The room has a lot of heavy wooden furnishings, which must have been a significant investment back then. Many of them are no longer very smooth to use, such as the wardrobe sliding doors and bathroom drawers. They are difficult to move, and any attempt to do so would require major renovation. This also applies to issues like only having a charging port on one side of the bed, which many guests complain about. Personally, I quite like this old-fashioned, substantial hotel decor style; it lacks the cheap feel of some newer high-end hotels. Old is fine, as long as it doesn't affect normal use. The faucet is a Danish brand, possibly a concept product more focused on styling. It has a strange push-button operation. Some are smooth, others are very stiff and difficult to use, making it hard to control water flow and potentially scratching hands. The bed and sofa are very comfortable. It took me a while to find the light switches in the room, only to realize they were on the central control panel – a small, inconspicuous box by the bedside. The service is still good. It's peak season now, but I was still able to check in at the regulated time. This time, I bought a package through Trip.com, which included breakfast for two and dinner at Paulaner. It was a great value. The front desk even upgraded me to a better room type in a separate building, the VIP building, which has less than ten rooms per floor. Regarding the food: The breakfast variety is decent. The menu listed omelets, so I asked the chef to make one, and it tasted good. For milk, there was hot whole milk and cold skim milk; cold whole milk would have been a nice addition. The bakery, no longer part of Kempinski, has changed its products. My favorite chocolate croissants are gone. I bought some sliced cakes, and they tasted good. Paulaner has an excellent environment with a great atmosphere and live performances. The service is also very attentive, and guests get a 25% discount. However, pizzas take a long time to prepare; I waited over an hour for mine. The spa and pool are still the same as before, with an exotic flair. Several hot tubs and my favorite steam bath were all open and functioning. The pool is deeper than usual, at 1.5-1.8m, and it wasn't crowded, making it very peaceful. My main suggestions are all regarding the facilities: 1. The wooden furnishings that are not smooth to use should be repaired. 2. Add a charging port to the other side of the bed. 3. Replace the strange faucets. 4. The two panels of the curtains should not be on a single track; they need to overlap to prevent a gap, otherwise, how can light be blocked effectively?

The hotel was clean and tidy, and the room arranged by Manager Jennie felt very comfortable. The room was very spacious, the bathroom had a separate wet and dry area, and the bed was also very comfortable. The location was also very convenient, and the staff were all quite nice.

Overall good, great service, and decent breakfast, but the facilities could use an upgrade. To summarize: 1. The weighing scale is old and inaccurate. 2. The gym dumbbells don't have numbers. 3. There are no charging ports next to the bed. 4. For a five-star hotel, charging for laundry is outdated. It's time to move with the times.

This is the first time I've ever given a hotel a bad review, and the first time I've stayed at such a terrible 'five-star' hotel. The two female staff at the front desk had very poor attitudes. The water in the room had food additives, the facilities were old, and the cleaning was subpar, with a toothpick left behind by a previous guest. I called the front desk for several minutes and no one answered. It was a very bad check-in experience. I hope everyone avoids this hotel in the future.

Jennie provided excellent service, she was very attentive throughout my stay and always responsive to my needs. Overall, I'm very satisfied and will definitely choose this place again next time.