While IHG usually maintains a high standard, my recent stay at this Crowne Plaza was a major disappointment. From the moment I arrived, it felt more like a budget 2-star property than a premium hotel.
The cleanliness was unacceptable; the floors were never vacuumed, and the furniture—including the sofa and doors—was visibly stained. Maintenance is also a concern, as the elevators felt on the verge of breaking down.
Furthermore, the parking garage is used by neighboring office workers up to the 7th floor, leading to massive queues for the four lifts. As a paying guest, I felt like a second-class priority.
The room amenities were equally poor, with a shower so weak it would take an hour just to fill a bucket. Between the shabby room condition and the mediocre breakfast, I can safely say I won’t be returning.
I doubt the people working there even have any sense of enthusiasm or attitude to work there for service. They are in the wrong place and wrong line. They are just so lazy and never providing a solution. In order for yourself to not feel angry or irritated, just say a forced "thank you" and move on. And as it always follow from them like robots, "you are welcome". To be honest, NO! We are not welcomed, that is so fake.
