Element Dallas Love Field

Organized crime with staff happening. Someone tried to enter my room at 5:15 am. Now, how would someone now to come to my room (as a solo traveler) besides someone working there. The reviews tell of people’s cars getting stolen and broken into.

The room was decent however the rug was worn. The morning breakfast was terrible. There was only 3 choices to select from, and only 1 type of muffin. The silverware was dirty and not washed or clean. It looked like they just reused silverware from other guest that already eat.

One person at front desk no explanation of amenities ridiculous

Room comfortable, breakfast great. Transportation to airport convenient

The room was very nice but the neighborhood had alot of homeless people and the parking is wide open. People who lived in the apartments behind were parking and getting deliveries in the hotel parking lot. There are a few food options nearby. Staff was very nice and knowledgeable.

I stayed here for a week and after four days developed bites and rashes all over my body. I informed the front desk and was moved to another room for the last two nights, with a promise of compensation. No manager was on duty at the time. Days later, I still hadn’t received a call from a manager. Each time I tried to follow up, my calls went unanswered—until I called from a different number, at which point they picked up immediately. I was then told the manager “wasn’t available until later.” The hotel itself was fine, but the staff’s lack of follow-through and assistance was unacceptable. I’m still dealing with the aftermath of this experience. I won’t be returning or recommending this property.

We chose this hotel because of a promo for Free Parking when reserving a King Suite. When we arrived the receptionist said they never give free parking. I showed her a screenshot of the reservation which showed free parking. She then gave us the stinkiest room.

Nice clean and new hotel with nice staff. Kind of strange industrial airport parking & rental car kind of neighborhood