Guest Reviews of Vienna International Hotel (Dandong Jiangjing Zhidu)
9.1/10
Good
2197 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.8
Service9.3
Cleanliness9.2
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All reviews(2197)
Positive reviews(2121)
Reviews with photos/video(577)
Fantastic river view(256)
Friendly front desk staff(196)
Classy environment(155)
Convenient parking(122)
Perfect for kids(37)
Strange smell in room(33)
Negative reviews(76)
Guest User
Standard Suite
Stayed in Jul 2026
Solo traveler
5 reviews
10/10
Outstanding
Posted on Aug 16, 2026
The view from the room was excellent, and this stay was truly wonderful! The hotel's location is superb, making it very convenient for getting around. The room was spacious and bright, spotlessly clean, and the bedding was soft and comfortable, ensuring I had a great night's sleep. The front desk staff were warm and attentive, making me feel right at home. It offers incredible value for money, and I'll definitely choose to stay here again on my next visit. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的客人: 您好!非常感謝您的好評!我們深感榮幸能為您提供滿意的服務和體驗。我們會繼續努力,不斷提升各方面的品質,期待您的下次光臨。
Luokezhangluoke
Standard Double Room
Stayed in Jul 2026
Family
4 reviews
4.0/10
Posted on Aug 17, 2026
The price was acceptable, and so were the facilities and environment. However, when you put the price and the facilities together, it became unacceptable.
We had two rooms with outdated decor, and many facilities were faulty. Details below:
1. We booked for two days. On the second day, the toilet started clogging. After one flush, it would fill up halfway.
2. In my parents' room, a huge cricket was crawling on the bedsheet late at night, scaring them badly. In my own room, a fly flew in during the middle of the night.
3. The wall socket panels in the hotel would fall off with a touch, and they couldn't be reattached.
4. The 'uninterrupted power supply' bedside socket: I plugged in my phone to charge before bed, and in the morning, the battery was almost red. It turned out there was no power at all; it only showed the charging icon for a second when plugged in. It was actually 'un-, interrupted power.'
5. The clothesline dispenser in the bathroom also fell off with a touch. It took ages to put it back on, and I didn't dare use it again.
6. The hotel was undergoing renovations. The corridors and elevator entrances were filled with dust, completely disregarding the guests' comfort.
7. Our room was a corner unit with enough space. Couldn't they have put in an extra chair or a sofa chair? With a child, two people staying there meant one person could use the armchair while the other had to sit on the edge of the bed, which wasn't comfortable either. The layout was truly baffling.
One thing I found particularly unbelievable: there was a compensation list on the room's desk, detailing prices for damaged items. These facilities combined with that price list were simply ironic.
Original textTranslated by Google
6/9
Response from Property: 尊敬的賓客,非常抱歉此次入住給您造成非常不好的體驗!針對您反饋的馬桶堵塞、插座面板脱落、充電插座故障、晾衣繩損壞、房間蚊蟲、施工揚塵以及客房傢俱配置不足等全部問題,我們深表歉意。是我們客房巡檢、工程檢修、防蟲消殺、施工現場管控工作沒有落實到位。房間擺放的賠償清單本意是温馨提示,忽略了設施老化情況下帶給客人不好感受,我們將重新調整。目前已安排全面排查所有客房硬件,加強防蟲消殺,落實施工降塵防護,客房傢俱配置問題也會納入優化計劃。感謝您坦誠指出我們的不足,我們會逐項整改,期待後續能有機會為您提供滿意的服務。
Guest User
Luxury Family Room (Family Option Available)
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 16, 2026
The room was clean and the service was attentive. The only downside was that it was a bit small and didn't have a river view. Everything else was very satisfactory.
Original textTranslated by Google
Response from Property: 尊敬的客人: 您好!非常感謝您的好評!我們深感榮幸能為您提供滿意的服務和體驗。我們會繼續努力,不斷提升各方面的品質,期待您的下次光臨。
Guest User
Deluxe Twin Room (Family Option Available)
Stayed in Jul 2026
Family
4 reviews
8.0/10
Very good
Posted on Aug 5, 2026
Parking: No charging stations available. It's a shared underground parking lot with the adjacent residential area. You need to get an exit pass from the front desk every time you leave. There's no elevator from the parking lot directly to the hotel; you have to walk to the back entrance to reach the lobby.
Check-in: The process was quick. They proactively provided extra amenities based on the number of guests. Kids even got slippers and toothbrushes.
Cleanliness: Generally clean, but the place is old. There were mold spots on the comforter. The sink drain was clogged, but an engineer came to fix it quite quickly. During my two-day stay, the shower gel ran out on the second day, which indicates that amenities weren't replenished promptly after the previous guest checked out.
Laundry Room: The hotel has a self-service laundry room on the 7th floor, which also offers laundry service. There are two washing machines and two dryers. However, there's a serious queue in the evenings, so I went to do my laundry and drying early the next morning. Also, I checked in on the 2nd and 3rd, but the laundry room's cleanliness and equipment check log was still dated July 25th, suggesting it hasn't been maintained since then. I also couldn't figure out how to add laundry detergent.
Breakfast: You need to collect a voucher for the next day's breakfast every evening; they don't give them all at once. Extra adults cost 20 per person, and children under 1.3 meters eat free. The breakfast selection was limited to one aisle: one coffee machine, milk, orange juice, croissants, one type of small cake, toast, one fruit, vegetable salad, one soup, two types of congee, red bean buns, yam, four hot dishes, and six types of pickles. Freshly prepared items included fried eggs and Zhajiangmian (fried sauce noodles).
Original textTranslated by Google
Response from Property: Thank you for your patient review! We sincerely apologize for the high humidity levels due to the hotel's proximity to the river. The housekeeping staff has cleaned the room and kept the air conditioning on throughout the stay to dehumidify. We will increase laundry room inspections in the future. We have immediately implemented upgraded room checks and routine laundry room maintenance. We also explained the parking rules before check-in. We are very pleased that your service efficiency satisfied you, and we look forward to your next visit to experience our new and attentive service!
Anonymous User
Deluxe Twin Room (Family Option Available)
Stayed in Jun 2026
Family
7 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Great location with convenient transportation, and no traffic jams! The riverfront is right outside, perfect for an evening stroll. It's also not far from Broken Bridge. The hotel has a huge parking lot! The staff are very friendly! The last two pictures are just for filler.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your positive review! We are honored to have provided you with such satisfactory service and experience. We will continue to strive to improve in all aspects and look forward to your next visit.
Guest User
Deluxe Double Room
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 21, 2026
The hotel environment is quite good, and it's clean. The front desk service is very friendly, especially numbers 003 and 033. I'll definitely choose this hotel again next time.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your 5-star review! Your recognition makes us feel honored and warm! Every warm welcome and every meticulous service stems from our desire to create a home-away-from-home experience for you. Your satisfaction is our driving force, and we will continue to uphold this enthusiasm, welcoming you with even more attentive service next time! We sincerely wish you a happy life and all the best, and look forward to seeing you again!
gemini
Deluxe Scenic Double Bed Room (Yalu River View)
Stayed in Jun 2026
Family
237 reviews
10/10
Outstanding
Posted on Jul 21, 2026
This hotel is located right by the Yalu River, and from our room, we had a distant view of the river and North Korea across the way. It's a convenient 5-minute drive to the Yalu River Broken Bridge, and parking was easy. We had an issue that required an early check-out, but the front desk manager handled it promptly and professionally. Excellent service!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your positive review! We are honored to have provided you with such satisfactory service and experience. We will continue to strive to improve in all aspects and look forward to your next visit.
Guest User
Superior Panoramic Twin Room
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 13, 2026
The front desk lady who checked us in was very enthusiastic and arranged a comfortable room for us, thoughtfully resolving all our issues. The front desk lady during checkout was also incredibly attentive and warm, which goes to show how excellent the front desk management is. When my elderly parents couldn't find their room after breakfast, the housekeeping lady patiently helped them out, and my parents mentioned she was smiling the whole time while resolving the problem.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your high praise! We are delighted that you were satisfied in every aspect. We will continue to maintain this excellence and strive to provide an even better experience for every guest. We look forward to your next stay.
Shuipingzuodituzi
Deluxe Double Room
Stayed in Jun 2026
Family
4 reviews
10/10
Outstanding
Posted on Jul 13, 2026
Looking at the description, it seems the hotel opened in 2017, and upon arrival, the decor did feel a bit dated. However, the hygiene and facilities were quite good. The front desk staff, especially the younger gentlemen and ladies, had an absolutely fantastic service attitude! They even gave gifts to kids. The location is excellent; turn left out of the hotel, and you're at the Yalu River in less than a hundred meters, with Sinuiju, North Korea, directly opposite. The Broken Bridge is within walking distance, and a taxi to Andong Old Street costs around ten yuan. There's a parking lot entrance to the left of the hotel entrance – the road leading in is a bit rough, but there are plenty of spaces inside, though it can get crowded. Just remember to ask the front desk for a parking voucher before you head out. Thumbs up! 👍👍👍👍👍👍
Original textTranslated by Google
Response from Property: 尊敬的賓客,萬分感謝您給予的5分好評!您的認可讓我們倍感榮幸與温暖!每一次熱情的接待、每一份細緻的服務,都源於希望為您打造賓至如歸的體驗。您的滿意是我們前進的動力,未來我們也會繼續秉持這份熱忱,用更貼心的服務迎接您的下次到來!衷心祝願您生活順心,萬事勝意,期待與您再次相逢!
Guest User
Deluxe Twin Room (Family Option Available)
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 13, 2026
Great location, right by the Yalu River. The front desk staff were incredibly thoughtful, attentive, and helpful, always ready to assist with any request. A really pleasant experience overall.
Original textTranslated by Google
Response from Property: 尊敬的賓客,萬分感謝您給予的5分好評!您的認可讓我們倍感榮幸與温暖!每一次熱情的接待、每一份細緻的服務,都源於希望為您打造賓至如歸的體驗。您的滿意是我們前進的動力,未來我們也會繼續秉持這份熱忱,用更貼心的服務迎接您的下次到來!衷心祝願您生活順心,萬事勝意,期待與您再次相逢!
Anonymous User
Standard Double Room
Stayed in Jun 2026
Traveling with friends
94 reviews
9.0/10
Great
Posted on Jul 13, 2026
The hotel is conveniently located by the river, about 3 kilometers from the Yalu River Broken Bridge. Check-in at the front desk was quick and the service was excellent. The room was clean and tidy. Parking in the underground garage was also convenient.
Original textTranslated by Google
Response from Property: 尊敬的客人: 您好!非常感謝您的好評!我們深感榮幸能為您提供滿意的服務和體驗。我們會繼續努力,不斷提升各方面的品質,期待您的下次光臨。
Bafeite2
Deluxe Twin Room (Family Option Available)
Stayed in Jun 2026
Business traveler
30 reviews
6.5/10
Posted on Jul 13, 2026
Great location with a view of the Yalu River. The front desk staff were warm and attentive. Plenty of dining options nearby, including a 'Minguo Xiaohuajuan' restaurant with freshly stir-fried dishes. On the downside, the hotel has an older decor, some light switches were broken, and there was a musty smell. The restaurant staff's service quality was also poor.
Original textTranslated by Google
Response from Property: Xiao Wei thanks you for acknowledging our river view and front desk. The nearby restaurants are indeed great value! We apologize for the outdated decor, malfunctioning equipment, and musty smell. This is because Dandong experiences frequent rain, causing dampness in the room, combined with a river water odor. We are sorry for the unpleasant dining experience; we will communicate with them regarding the restaurant issues. We apologize for the poor dining experience and will inspect the room, try our best to remove the mold, and improve the restaurant service. We hope to make up for this unpleasant experience next time we visit Dandong to see the river!
Guest User
Deluxe Twin Room (Family Option Available)
Stayed in Jun 2026
Family
13 reviews
8.7/10
Very good
Posted on Jul 21, 2026
The lobby is magnificent, and the service is excellent. However, the rooms are a bit dated now, with some dirty crevices, and the TV doesn't support screen mirroring. Breakfast is also quite poor. Other than that, everything else is pretty good. Oh, and there's an underground parking garage, but it's shared with a residential complex, which makes it a bit messy.
Original textTranslated by Google
6/8
Response from Property: 尊敬的客人:您好!很高興我們的服務態度、衞生狀況以及位置能得到您的認可。我們會繼續保持,不斷提升服務品質和完善各項設施。期待您的再次到來,讓我們繼續為您提供優質的住宿體驗。
Guest User
Deluxe Twin Room (Family Option Available)
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Jul 13, 2026
Excellent! The service was fantastic, and the room was clean and tidy. It's super close to the Yalu River, just a one-minute walk away. When we checked out, they even gave a small gift to my child and some bottled water!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your positive review! We are honored to have provided you with such satisfactory service and experience. We will continue to strive to improve in all aspects and look forward to your next visit.
Guest User
Standard Double Room
Stayed in Jun 2026
Solo traveler
2 reviews
9.5/10
Amazing
Posted on Jul 11, 2026
The room had an unbeatable river view, and everything was great. A big thank you to front desk staff member 072! My delivery driver sent my food to the wrong room, and she helped me contact them and guide them. Sometimes it's not about perfect service, but about service with warmth. Thanks to her, I have a great impression of Dandong.
Original textTranslated by Google
Response from Property: Thank you for your recognition and kind review! We are delighted that the stunning river view satisfied you, and we are also grateful that you specifically praised Front Desk 072 for their warm and helpful service in resolving your issue. We are truly gratified to receive your positive feedback on Dandong and the hotel. We will continue to improve our service and cherish this warm experience, and we look forward to your next stay in Dandong.