This hotel stay did not meet our expectations. The cleanliness and condition of the rooms and lack of responsiveness of the staff definitely made our stay less than satisfactory. From check in, they could only offer us 3 room keys, even though there were 4 adults staying in the room. When asked if the lobby provided coffee or tea for the evening, we were told no, that those items are provided in the room. On the way to the room we noticed the carpet in the hallways was extremely dirty and in need of replacement. We were also given no instructions as to where our room was located and it was very far away from the front desk and around several hallway turns - a long walk with all of our luggage and no direction. Once in the room we noticed the kitchen cabinets were covered in grime and the couch was soiled. Our child needed to take a foot bath upon arrival and upon turning on the faucet in one of the showers, we quickly found that the lever that turns the spout from bath pour to shower spray was permanently stuck (welded in place from hard water or grime) in the shower position, which showered our child who still had clothing on. Also, there were only 2 disposable cups, one coffee packet, and 2 teas in the room which was not sufficient for 4 adults. We replied to the text sent by the hotel asking if we needed anything after check in and asked for coffee since we had a 4am flight and would be needing it. The staff told us twice someone would come but we never received it.
