Residence Inn Fort Lauderdale Airport & Cruise Port

Beware booking with this hotel!!!!! The check-in was the worst experience I have ever had!  I was told that I cancelled 2 of the 3 rooms!  Impossible!  My 1 reservation was for 3 rooms!  I have email confirmation (just received 2 days prior) of my full payment!  In front of my family (9 ppl, 4 of which are kids), I was embarrassed, treated as though I’m dumb, that I did something wrong, kept us waiting & waiting!!!!!   It has been a long day & was late, so I decided to “just pay” for a 2 bedr suite (all that was left).  I had reserved & PAID for 3 rooms each with 2 queens.  Not only were we inconvenienced because the 2 bedroom suite (that cost me the price of my 1 booking for all 3 rooms!), had only 1 queen in each of the 2 rooms, 2 ppl had to sleep on a sofa bed!   They also charged $50 for parking even tho I showed them it said free parking on my confirmation!  Again, they don’t care!  Trip.com should refund me because I guess their information wasn’t accurate! When I got home, contacted Trip.com.  They “kinda” tried but they only got hotel to refund me $135 cad for the additional $586.16 I had to pay!!!!   Trip.com only refunded me $100 cad!   So I got ripped off $351.16 cad!!!!   I’ve made bookings before with Trip.com (1 for 2 rooms/1 for 3 rooms) with no issues.  BUT after this, I don’t know if can I ever trust them again!!!???

Spacious room. Near airport. Good value.  Complimentary breakfast is pretty good.

The rooms are only cleaned after 6 days of occupation. We are accustomed to the hotel room being cleaned daily as is the case at other hotel chains. This significantly affected my comfort level and willingness to stay at this hotel in the future.

Clean room, free WiFi, good breakfast offerings, nice bar with wings and flatbread menu and excellent bar service by Amy.