Castle Hotel Ocean Flower Island Reviews

Great environment, clean rooms, and excellent service. They even included Ocean Park tickets and breakfast. At just over 500, it's really good value for money. The other freebies aren't worth mentioning, but the breakfast quality was fantastic, and the dining area was pleasant. Five stars, highly recommend!

This hotel is quite convenient. When checking in, you get free tickets to the Ocean Park and museum. For hotel guests with children under 1.2 meters, Ocean Park tickets are only 9.9 RMB, which is great, considering the regular price is 160 RMB. It's excellent value for money. The breakfast selection is also quite extensive. There's a small train that circles the island right outside the hotel, but we drove ourselves, so we didn't experience it. I highly recommend the grand circus.

Check-in was super quick and easy. The room itself was clean and comfortable, and there was plenty of seating for breakfast. The evening lighting was decent, and the little train was a convenient option at 15 yuan for one person or 25 yuan for two.

The room was just okay. However, the complimentary services were excellent, especially the beluga whale show at the Ocean Park and the evening drone light show with fireworks – both were spectacular. The cultural street, on the other hand, wasn't very interesting. We went to the Five Nations Hot Springs, but it was quite late, so we didn't get to explore much before it closed. It seemed like it would have been worth seeing properly. Breakfast was average, and it was incredibly crowded, feeling like we were surrounded by a lot of 'laotie' (a term often used for people from northeastern China, sometimes implying a boisterous crowd).

First off, parking was an absolute nightmare! And the queue for the mini train was massive!! 1: They make you do self-check-in. After adults queue to scan their IDs, kids then have to queue AGAIN at the front desk for registration! Just checking in took almost an hour! 2: The room facilities are incredibly old and run-down! The cabinets were falling apart! The bathroom wasn't properly cleaned; it was all yellowed! And the carpet, how can it be so dirty without being cleaned??? For such a big hotel, they don't provide disposable slippers! You have to call to request them! They put out these few pairs of plastic slippers! Oh my goodness! Who would dare wear those! 3: There was a buzzing sound in the room in the middle of the night! Even with the AC off! It sounded like something was wrong! 4: Breakfast is something to absolutely avoid! There was a long, obvious hair right on the omelet plate! And walking past the fruit section, there was a constant sour smell! There was only one person making pancakes at the entrance, and you had to wait in a long queue for that! The rest of the food was a mess too. Can the hotel show a little sincerity? They only care about appearances; it really can't stand up to scrutiny!

Staying here during the Chinese New Year for 500 yuan was an absolute steal! The hotel lobby is stunning. I loved the self-check-in option; no waiting in lines. The room wasn't huge, but it had everything we needed, and they even installed a safety railing for the kids beforehand, which was a thoughtful touch. Housekeeping was prompt too. Amazing value for money. Even though the island was crowded for CNY, the shuttle train service was incredibly efficient.

Last year, my stay at Oubao (the hotel) on the island wasn't this bad, but this year was beyond imagination. Initially, the room had windows that couldn't open, and the room smelled really damp. When I switched rooms, the pillows had bloodstains, and the pillow inserts had a strong rancid smell. Over two days, I had housekeeping change them four times, totaling eight pillows, and almost all of them smelled rancid. Every morning after waking up, my hair even reeked of the same smell! It's truly unhygienic, not to mention the sweat stains on the pillow inserts. I can understand if the hotel is old and the facilities are dated, but it's unacceptable that they couldn't even find a single relatively new pillow insert. Of course, it might be that my sense of smell is particularly good, but in dozens of hotel stays every year, this is indeed the first time I've encountered such a rancid smell.

The room was great. I have to thank Trip.com, as I booked the wrong dates and they helped me get a full refund for those days, which I really appreciate. However, the Eurotel is supposed to be a bit grander. My parents and I booked a suite, and I was going to sleep on the sofa for a night. I asked for an extra blanket, but the service here is quite inconsistent. The last staff member I spoke to helped me with the blanket, but the previous ones all said they didn't have any. It's not a big deal, but these small things make you feel uncomfortable. They told me all the blankets were checked out and there were no spares, but there were plenty of empty rooms online. Are you really telling me you'd rather leave rooms empty than give a guest an extra blanket? I ended up getting quite angry and complaining to customer service. Who wants to lose their temper during the New Year holiday?! Although it was eventually resolved, it still left a bad taste in my mouth.

The rooms are beautiful, with options for both parent-child and family rooms. The lobby's eagle-themed decor is majestic and impressive, perfectly capturing a sense of grandeur and power. It evokes imagery of a brilliant strategist, effortlessly commanding victory. Additionally, Ocean Flower Island offers four different themed rooms: desert, ocean, glacier, and zoo themes. Ocean Flower Island boasts numerous attractions, including a Ming and Qing style street, the Su Dongpo Museum, the Su Dongpo Study, yachting, and scuba diving, among others.

The room was decent, nothing spectacular, but the breakfast was good, especially considering the price. The room's cleanliness was okay, just a bit small. The pool wasn't open during the Chinese New Year, probably because it was too cold. The hotel's location is very convenient, and they offer train pick-up service.

This hotel is perfect for families with kids! The staff were so thoughtful, they even proactively asked if we needed a bed rail to keep our baby from falling out of bed. The swimming pool is great for children, and the hotel also has a gym, so it's really well-equipped. The breakfast was good too. Overall, we had a very pleasant stay and will definitely be back!

Problems: 1. The room desk was sticky and disgusting, indicating a serious lack of proper cleaning. 2. No disposable slippers were provided; I had to call to have them sent up. 3. The most significant issue was the parking. I returned to the hotel at 11:15 PM and spent a full half-hour searching for a parking spot, finally finding one extremely far from the hotel entrance. I've driven all over China, and I've never had such a terrible experience. The hotel boasts over 5,100 rooms, but I'd roughly estimate they don't even have 1,000 parking spaces. The underground garage is tiny and can only fit a few cars. This parking-to-room ratio must be the worst in the world. I strongly advise anyone driving, especially during peak seasons like Chinese New Year, or those with high hygiene standards, to avoid this hotel. Furthermore, for those not driving, the shuttle train to different parts of the island charges a fee. While it's not much money and most can afford it, this attitude of nickel-and-diming guests is truly disgusting. Pros: Aside from the above, the room's interior facilities were good. Considering the price, it might be a decent option during the off-season.

The room was spacious and bright, with complete facilities and impeccable cleanliness. The surroundings were beautiful, and the service was attentive and meticulous. The hotel's location is excellent, and the hotel itself is grand and imposing.

The room was a bit small, but well-maintained. The family room was decorated very cutely. It felt like less than a third of the hotel's rooms were occupied. The breakfast restaurant was huge with a wide variety of options, but the taste was just average. The marine park in the resort was open, but the water park wasn't, and I'm not sure if it will open in the future. The food street offered a great selection of cuisines, suitable for all budgets! Near the entrance of Island 2, heading towards the sea, there were tons of shells, a paradise for shell collectors.