Goroomgo Kasturi Palace Darjeeling

Stay in Room no 102 from 23.06.2025 to 25.06.2025 is terrible for me and my family. It's toilet was full of odder and small insects. No exhaust fan/ventilation of air is provided, even room also have odder and humid. None of my family members had taken a bath in these two days due to the odder and insects of the bathroom. Room was small and alongside the road. Vehicle passing nearby road disturbing day & night. TV was not operative. The restaurant opened very late in morning so you don't get bed tea and breakfast before 8.30/9.00. The taste of food eaten at dinner was quite satisfactory. Behaviour of reception staff were also not quite well, even had faced a payment issue there while I already paid full payment in advance.

Room and location was good worth for money but service and food was terribly horrible first day we have ordered veg fried rice and Schezwan noodle both were very pathetic and the noodle was loaded with black pepper only and the second day we have talk with the chef and explained previous experience so that they make us trust that they will make good food for us but they have took an hour for a single order it was an very horrible experience. For a bottle of water we have to wait 2 hours after many reminders while complaining regarding this the staff arguing with my wife , room telephone was not working and it was mentioned on first day and they repaired on the 3rd day of my stay. I will not recommend this hotel to anyone