Central Heritage Resort & Spa Formerly Fortune ITC Resort

Very much heritage. A genuine experience rather than your all the same round the world type hotels. Lovely dining room staff. Food good. Towels rather past best if that’s important to you. Overall enjoyed, perhaps a little over priced. Easy walking distance from steam train, zoo etc. Would book again

We had an amazing experience at this hotel. Mr. Diwakar Rana is a truly kind and helpful person who went above and beyond to make our stay comfortable and memorable. The hotel was excellent, and the hospitality was outstanding. We sincerely appreciate all the support and assistance he provided during our stay. I would definitely recommend this hotel to others and would love to visit again in the future. Thank you for such a wonderful experience!

It was a very pleasant experience to stay with central heritage hotels and spa They provide best services also warmth hospitality's also helpful with your local site seen. I will definitely recommend this to my friends in future.

It was an awesome experience to be here with my family. Madam shree has been exceptional to guide us the moment we stepped in the hotel. I would highly recommend Central Heritage. Thank you for their warm reception.

Good experience heritagw vibe good service food was good Shree mam from reception was very helpful and courteous .

Nice ambience with Heritage look property is in heart of the town with Heritage vibe Food is amazing with Central moments highlighted tea and cookies with kareoke add a different vibe staffs are very friendly Especially Shree from front desk always ready to help with a smile full of hospitality virtues must visit

Worst hotel experience ever. The staff at the reception was rude and completely uninterested in helping guests. Service was extremely slow, and even basic requests were ignored. The management seriously needs to improve hospitality standards. Definitely not worth the money and would not choose this hotel again.

Very disappointing experience at the hotel. The reception staff was unprofessional and unresponsive, and the overall service quality was far below expectations. Basic hospitality and customer handling were missing. Rooms and facilities were average, but the poor service completely ruined the stay. Would not recommend unless the management seriously improves staff behavior and guest support.

I recently found the best hotel for stay and I can't stop raving about it! The property had such a vibrant ambience that instantly lifted my spirits. Not to mention, the staff was super friendly and always ready to assist with anything I needed. Its location is just perfect for all vacation activities making each day an adventure! A huge shoutout to the management for everything! A special heartfelt thanks to Shree from the property for the amazing hospitality and cooperation which made our stay comfortable.