First off, the room was really old. The duvet was dirty, the desk and lamp were covered in dust, and there were dried spit marks all around the trash can. Honestly, there was hardly a clean spot anywhere, which is why I didn't even bother asking for housekeeping for my entire four-day stay – I figured the room was already dirty enough.
Secondly, the air conditioning wasn't on when I arrived. I appreciate the bellboy helping me with my luggage, but when he tried to turn on the AC, the panel didn't respond. He then told me the AC was broken and I'd need to switch rooms. I waited for half an hour, but no one contacted me. Eventually, I couldn't stand the heat anymore, so I checked the AC panel myself and found it actually worked! The most annoying part is that they told me they'd switch my room, but no one ever followed up for the entire four days. So, if the AC is broken, do you just let guests suffer in the heat unless they complain?
Thirdly, I checked in late on the first day and wanted to shower, only to discover there was no hairdryer. When I asked the front desk the next day, the first thing they said was, 'We don't have hairdryers.' I don't know if this particular front desk agent was new, lacked service awareness, or what, but they then asked a colleague who eventually said they'd bring one up for me.
Fourthly, when I showered, the drain was clogged. After my shower, the water was already halfway up my feet. I honestly couldn't believe how bad this hotel was. On the second night, I couldn't deal with the shower anymore, and I had an urgent need to go back to Cebu. Not only was the hotel's communication incredibly inefficient, but they also refused my refund request. The front desk said they needed to speak to the manager, went into the office, and then came out without a sound, just to tell me the manager didn't agree. This happened twice. I've stayed in over a dozen hotels in the Philippines, and not one has made me so dissatisfied that I felt compelled to write such a long negative review. Maybe the hotel thinks its rating is already so low that a little lower won't matter, and therefore they don't care about their guests. In short, do NOT come to this hotel.
Original TextTranslation provided by AI
