Cresthill Suites Syracuse

They were out of eggs at 9. There was a vent in living room area with black mold on it and on the wall around it. No hand soap in the bathroom. Hair in the tub and on the shower curtain.

We stayed here twice 6-7 years ago and it has gone down hill. It probably hasn’t been update in a few decades. The part of the hotel our room was in smelled of fried food and must. The paint was peeling off the cabinets, there were stains on the sofa, there was a crack in the sink, and chips in the bathtub and the hair dryer looked like it was from 1972 (not joking). The manager asked us questions like how many people are staying in the room and if we had any pets. Which is fine but it was the way he asked that was off putting. We told him how many and that we did not have pets but it felt very invasive since I’m pretty sure the number of people was stated on our reservation. He tried to make light of it by smiling and telling us that some people don’t like his questions but they can just leave. Then he gave us the wrong room. When we went back to the lobby the girl at the counter pointed at the monitor and told him ‘you put them in the wrong room.’ It felt like he was trying to catch us in a lie. It was kind of offensive. I will say it was very cheap. Next time we will pay more to stay somewhere else.

Front desk staff was courteous and helpful both when checking in and when checking out.

There was a variety of hot and cold foods with the option to make your own waffles. Everything was clean and neat. You could also get coffee and cocoa all day.

The heating didn't work in the room that my kids slept in and there was no heat in the living room area.

The staff is always good. We feel comfortable in the suites and the breakfasts are good. We stay one night a month through most of the year and there have been a few disappointments. Three times there were no clothes hangers. One of those times the staff could not find any for us. One night the heater was very noisy and failed to keep the room warm enough. Recently I found that, upon entering, the dishes had not been put away and the trash container had not been emptied. Also the toilet failed to flush properly. On two occasions entry hardware was not working right.

Yes. The room was indeed not up-to-par. Not well maintained. No hangers for clothes in the closets. And not much amenities. And no body lotion!

The room was amazing, more than expected for the price. Only complaint was the water pressure and semi cold shower.