SpringHill Suites Syracuse Carrier Circle

It’s a little difficult to find the hotel, if it’s getting dark outside. It will help, if you have another sign. ( it might be caused by my navigation ) Other than that, it was very good, especially space for bed room & bathroom, built-in chair in shower are very comfortable for wheelchair user.

Average level

Alerted the front desk clerk that I had no hot water in my shower. (The diverter handle was broken, and would not turn left.) She assured me it would be taken care of while I was out for the day. As predicted, it wasn’t. And no email, text, or phone call apologizing or offering to move me to another room, either. I was left to find that nothing had been done after getting back to my room later that night.

Room was clean, staff were helpful, and even though there was a water main break they were gracious and allowed our kids to swim in the pool. The bed was comfy too!