Extended Stay America Suites - Syracuse - Dewitt

Staff was slow and didn't look happy. Very to the point. Zero snow removal in the parking lot. Almost got stuck getting out. Bathroom looked outdated.

It’s clean. Second time we stayed there. The staff are all great. And the coffee is good!

Staff was nice but everything else including the key card locks and overall sanitation of the rooms pretty much ******!

Staff support and response is lacking. But I appreciate the lobby coffee at 6am.

I stay in roughly 100 hotels a year and this is my first review.. The place is an absolute dump. Smelt like cat pee and ****. Shower didn't work. Furniture beat to hell. Carpet was so rank I left my shoes on the entire night. Burn this place to the ground and sell the lot.

When we arrived there were a few prople out front drinking and had a 6 pack on the ledge that they have outside. They had dogs barking throught night and before we left. In the morning, the hallway smelled like *********, it came into room. We went to have breakfast they only had apple cinnamon fruit bar ( I'm allergic to cinnamon. So i decided to get coffee and my mom and sister got a cup, I did not because they didnt have any more. I asked the desk for coffee and she said they didnt have anymore and that they have to wait til it comes. The price we paid was definitely not worth the stay.

Property is in a dismal state. Tried to check in, but there was someone in room. We cancelled our reservation but we're charged anyway, even after being told otherwise.

The room was comfortable and clean, and the kitchenette is a really great perk! The free breakfast was minimal and the hallways smelled unpleasant.