Waterfront Hotel

We stayed here for three nights after arriving by train. This is a family run older style hotel on the sea front almost opposite the pier - it's convenient for buses and trains. The staff and the owners are extremely friendly and helpful. Our room was at the back of the hotel overlooking a public car park and there was no noise whatsoever in the night. The rooms are reached by fairly narrow stairs and corridors with awkward doors - there is no lift. Naturally there is no air conditioning instead there are real opening windows! The Wifi was very good. The bed was OK, and we slept well, but the mattress had obviously seen better days. The hotel was very clean. Breakfast was very good, and freshly cooked. We didn't eat at any other time in the hotel.

Comfortable clean room with a lovely sea view (Room 15) overlooking Deal Pier. This is an old building! Be prepared for two flights of steep stairs to reach this one. It is small, single glazed sash cord windows with heating by way of a very efficient stand alone heater. Corner bath with shower and clever use of space to provide all other bits and pieces. We liked the chairs and table at the window. only moan was TV reception very poor indeed. Take a good book. Breakfast had excellent choice and well prepared

Very good portions, including tender pork with a nice and crispy crackling, served with a light Yorkshire pudding, a rich stuffing and vegetables done just right. Service was prompt, friendly and helpful. Plus we were lucky enough to to have sea view. Definitely recommended.

Had a great stay here. Very warm and comfortable.Freindly,helpful staff. Lovely breakfast and Sunday lunch was delicious. Really good value for money. Will definitely be returning. Location is spot on.

Small room, small bed, even smaller dated bathroom but the staff were friendly and polite. The hotel is beautifully located right in the centre of the seafront, just across from the pier. Breakfast was freshly made as well as continental available.

Firstly the room had a great view. The downside was the en-suite had a few issues. The shower head was in poor condition with limescale build up and needs renewing. The water also ran down the wall which had limescale in areas. The extractor fan was blocked with dust. The toilet brush was old and looked awful. The window plant box and window ledge had pistachio nut shells amongst them. Plants were in need of watering. Sadly the mattress was a memory foam one and became very hot, so ended up sleeping on top of the duvet. Lastly the vegetarian breakfast option had some poor quality items and only attempted it once.

After a long day, the hotel offered a welcome respite. Deep mattress and soft pillows. The hotel is in the perfect location. Outstanding breakfast... only the pot of tea let the experience down. Two tea bags or a better brand please.

The Waterfront Hotel. Booking was made by phone the night before and left on answerphone. Staff rang back next day to confirm. On the seafront, opposite the pier, this is a very relaxed, comfortable setting for eating. Almost felt like I was sitting in someones front room. A proper home cooked sunday roast, where they know how to roast a potato. and make a decent yorkshire pudding. And it was a decent sizedmeal - not too little or too much. Really impressed. Staff really friendly - nothing too much bother . Very reasonably priced. Would definitely recommend.

Pro’s Check in was quick and easy The location was great, we had a sea view room with a great view of the pier and seafront. Not sure you could get a much better view in Deal! Lovely, helpful cleaners with great customer service (the best we received in the hotel). Con’s The breakfast was below average! Was really shocked as I’ve heard good things about the breakfasts. The mushrooms were massively overcooked and shrivelled, and I’m not sure what I had on my plate would have passed as a sausage elsewhere. The whole plate of food just tasted the same, as though it had all been cooked in the same deep fat fryer. It felt like the chef didn’t care. My partners eggs royale was swimming in Hollandaise and according to him, not tasty. Poor presentation too. Despite breakfast being included, went elsewhere on day 2. Not that the staff were rude in any way, but the customer service was just non existent. It felt like they just didn’t care, were not motivated, and were doing the bare minimum, except the cleaners who smiled, asked us if everything was ok, and seemed to care about the guest experience more so than front of house / breakfast staff. Very dated decor, could do with a refresh throughout. Room very hot despite a fan being provided. Not necessarily the hotels fault, but just something to be aware of if you already struggle with heat. Summary This hotel could be a gem - but it feels like the staff don’t care and need some motivation.