Guest User
January 9, 2026
I don't recommend staying here. Ctrip hadn't paid the hotel for my room, and after 4-5 hours of negotiation, my check-in was unsuccessful. Ctrip then recommended this hotel, which I took a taxi 17 kilometers to. The hotel said they didn't have my booking. When I called Ctrip, the hotel staff simply took my two pieces of luggage and pushed me to another hotel. I couldn't understand their Hindi and noticed their business card didn't have the name of the hotel Ctrip had booked. I was very scared and insisted that their manager take me back to the hotel Ctrip had booked for me. After a lot of trouble, this hotel finally checked me in, but their attitude was extremely unfriendly. I asked Ctrip to change hotels, but customer service said it was already late and I had to accept the check-in. I thought about how it was already past 9 pm and I needed to get up at 3 am the next morning to go to the airport, so I reluctantly accepted. However, after checking in, I found that the hotel was nothing like the pictures. The facilities were old, the room was cold and small, with no windows, no soap, toiletries, towels, and practically nothing but a bed, a sink, and a toilet. I wanted to take a shower and rest for a few hours before going to the airport, but the room was so cold I didn't even want to go to the toilet. I had no choice but to ask Ctrip to change hotels, but after more than an hour of trouble, Ctrip said the hotel refused to refund and I had to find a different hotel myself... I was exhausted from the ordeal from 2 pm to 10 pm, and Ctrip only intervened to find this shady hotel for me and paid 39 yuan for my transportation from that hotel to the airport. It seems that this few tens of yuan (the 39 yuan compensation for the transportation plus the difference Ctrip paid for the hotel) is the maximum responsibility Ctrip has taken! I took a taxi to the airport myself that night, preferring to stay at the airport rather than stay at the hotel recommended by Ctrip!
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