Carlton Oasis Hotel

Everything was great, room and bed very big and comfortable with all the amenities, good food at the restaurant and it was nice to relax in the swimming pool and spa. We had great time with our children. Position is also very good, close to parks and restaurants and close to both Rotterdam and Den Haag

We came to this hotel for a wellness visit after new years. Upon arrival we thought the lobby loooked nice. We were given our room, the room was in disrepair. The furniture old, the bedding old, the bathroom requires renovation and the carpet is in disrepair. We decided to visit the pool, why not give the pool and sauna a go. The pool was heaving with children screaming and peeing in the pool... ok not so relaxing or fun. Why don't we play a game of pool, on the website there was a cool bar area and pool table. We asked reception where the pool table was... it was not operational and the bar would not be open for the entire duration of our stay.... OK we werent' told that when we booked or at check in. OK hopefully the kids are gone tomorrow, we were informed the pool is closed the next day. We went back up to the room and checked out, within 1 hour of arrival. The room was in disrepair. The pool was overrun by screaming children who weren't being managed by their parents. The rest of the facilities weren't operational. Won't be back, very disapointed. The hotel charged us the full price for the stay even though the same person checked me in and out. They clearly knew we weren't staying. They didn't even ask if everything was ok...

Beds are perfect, breakfast and bar and reception also perfect BUT the rooms are very outdated and will not come back anymore until they’re renovated. Shower is tiny. No microwave. No USB connectors. Not enough outlets. High priced for this room 238

The hotel has newly refurbished plodding and bar now I hope that the rooms will follow. Whilst the rooms are looking dated and worn. The hotel staff keep them clean and in the best condition possible given their age. The beds are large and comfortable and the bathrooms are clean and have an amazing amount of hot water.

My husband and I really enjoyed our stay . The room was comfortable and welcoming and the restaurant very good . Above all, the staff were friendly , helpful and courteous. I would definitely stay here again

Besides the well trained and friendly staff, everything else is mediocre or below that. The interior of the entire hotel is very dated. It stems from the time it was first built and I assume never had a full revamp. If one is used to stay at fair priced but well done places, staying here is not pleasant. There is a bit of renovation work in the lobby, I doubt this will carry on to the upper floor. I think there will be no big change, since the tourism demand in Netherlands is high and people are not voting with their feet.

I was impressed by the delicious food in the restaurant and the excellent service and cleanliness of the rooms. Thanks to the staff they were very kind. They also have a great pool, gym and not to mention their night bar it's just superb.

The place and location is fine, it’s further away from anything big, so it’s nice and quiet there. Bad part: So we booked a suit for 2 nights. The first second you enter the room, everything looks great. But just give it a second. We opened a mini bar, and see, that for 3 people, who stay for 2 nights in a suit, we were graciously given a lonely bottle of complimentary water. I guess fair enough, it was there, so thanks for that, I mean they don’t specify on the website if it a bottle per room or man. Give it another second, and you see a broken closet door, ripped off lock on the balcony door, the phone cable is also ripped off, scratches on the furniture. Balcony itself is not big, which is fine, but out of furniture there were 2 chairs and that’s it. But doesn’t matter much, because anyways if you sit down, you’d be starring at the balcony solid stone railing. I should mention of course, after our complaint about the room condition, we were offered a couple of free drinks in the lobby bar. We negotiated it to get a free breakfast. The receptionist finally gave up and agreed to offer breakfast but only for 1 day and ONLY for 2 of us (we are a family with a kid, but our kid wasn’t a part of a deal…little shocking). All in all, probably you might think, that the price is really affordable, so we shouldn’t have expected much. And we usually don’t. But this time we booked a SUIT in a 4-STAR hotel, so definitely didn’t expected to get a room, that seemed like it hosted Hulk.