Surety Hotel, Autograph Collection

Poor lighting, couldn’t figure out how to just turn on 1 light. Bathroom lights to bright to keep light on all night. You should install small night light in bathroom. Refrigerator too small and u need coffee maker in room Beds comfortable, bedding cozy, and quiet room. Thanks for great weekend in Des Moines.

Nice hotel, cool furnishings. Could’ve been a little better in the cleaning department, but not terrible. The front desk staff were great! Pleasant and welcoming, and it was really busy when we checked in.

Did not have breakfast. I stayed in Des Moines for the Paul McCartney concert. I was hoping your bar would be open after the concert as many people wanted to continue the party. Lots of people standing in the lobby talking about concert and if the bar or a coffee bar would have been available that would have been perfect. Our room was awesome and your staff is very friendly.

The hostess at the restaurant and several staff were very rude to myself and our friends, who were also staying at the hotel, when basic questions were asked and when we asked for a table at the restaurant. Additionally the manager at the bar said he would refund a portion of our breakfast as it didn’t appear for over an hour and only came out when we were getting the bill. I never received a refund. I think they were understaffed or were overwhelmed by hockey players and a wedding taking place that same weekend. Pretty disappointing as it’s a stylish hotel. It’s been a very long time since I received such poor hospitality.

This was a lovely hotel, very close to the Skywalk, which is an amazing walking network, connecting much of the downtown area - safe, secure, and climate controlled. I was in a tournament at the Iowa Events Center and it was an easy 15 minute walk - no car, no hassle! The staff were friendly and helpful. Des Moines has a lot of construction going on.

Check in gentleman was less than friendly. No smile, nothing that made us feel welcome in any way. Thankfully the hotel was convenient and beautiful because his customer service skills, we may not have considered returning.