Hotels near Jacobson Center, Des Moines

The staff was so friendly! We had a bit of miscommunication between the hotel and trip.com regarding payment, but they got it worked out quickly and the staff were quick to make things right for us! We enjoyed both the hot tub & pool and both were exactly what we needed!! The hotel was far enough from downtown to be peaceful but close enough that everything was accessible. The biggest thing that stood out was how accommodating the staff were. Absolutely recommend.

Very good hotel, every service staff is very patient... I can hardly speak English, and I can use translation software to be barrier-free... Good breakfast, very good drop-off service... Very close to the airport... The big supermarket next to it is convenient Shopping for food... I haven't commented on Ctrip for many years, this hotel is worth recommending...

Stayed here while visiting family in Des Moines. Pleasantly surprised by the overall condition of the property. Usually airport motels are rough and run down. Not this one. The check in was smooth and very friendly. We got a room just off the lobby. Quiet. Room was super clean. Carpet fresh. Bathroom was new looking. No complaints. Bed very comfortable and slept so well. The pool area was very clean, ample towels, and nice size. Water was crystal clear and looked like the pool had been renovated, cause so clean and pure. Only complaint I would have is that the hot tub was not working. I would definitely stay here again.

Okay, where to start? 1. They do not have an airport shuttle after midnight. This is NOT stated on their website claiming to be an ”airport” hotel. 2. It took a bit to get a $27.50 ride that was less than 2 miles to this hotel 3. The ”lady' at the front desk hates her job. 4. When I said these things, she comment was take it up with management. She said they never listen to them etc (she hates her job) I said I would and I will drive the point home at this point, I guess this flipped her lid. She slaps the keys on the counter after several guffaws and such. I picked them up the same way she slapped them down. 5. This really set her off and she got nasty. I told her I picked them up the same darn way she slapped them down. She said f*ck you, I said it back and she kept going and going, at this point I felt the need to keep her going as I walked to the elevator and she did not disappoint. This hotel is clearly poorly run. The employees hate their job and the ”guests” are clearly a nuisance to them. Short of me yelling or getting out of line there is no cause for her mouth, other than she is a miserable human being (at least tonight). I had a second reservation for tomorrow night and I cancelled it and will be staying downtown. I only hope that hotel is not under the same management (stay tuned) When you are traveling, things don't always go well. This was a long day and it was made far worse by Brandy. Brandy is not a happy person and she hates her job. My guess is the shuttle driver does and probably everyone else here does as well. I will make sure this one is on the never again list. That makes 2 or 3 over the last 30 years, quite an accomplishment a few minutes into the stay. If you are flying into Des Moines it is advisable to prearrange transportation as the airport and the surrounding hotels are not up to the simple task of getting you to the hotel. When you call them out, they are not capable of a rational response or anything even remotely professional.

Clean, comfortable and friendly staff.

Second time staying here and it never disappoints! Was nice during covid and even better now! The room was very clean, the bathroom spacious and the bed and pillows!!! I did not want to get out of bed in the morning!! We come down once a year for a date night and this is our favorite hotel to stay at! The hot breakfast in the morning is amazing! Biscuits/gravy, sausage links, scrambled egg circles with cheese, cinnamon rolls (fresh made in waffle iron) or waffles, cereals, assorted rolls, yogurt; juices. Something for everyone!!

Our visit was for a girls shopping trip. We absolutely loved the Clive LaQuinta hotel. Hotel was lovely, beds and pillows comfortable, breakfast was great and staff were friendly! We had a problem with our TV and the front desk came right up and fixed it. The room darkening curtains didn’t work the best- our room stayed pretty light all night so that would be the only problem we had but it really wasn’t a problem. Loved it!