Club Wyndham Emerald Grande at Destin

WARNING: DO NOT STAY AT EMERALD GRANDE in Destin, Florida if you are uncertain about weather, changes in your plans, etc…. I booked a two-night stay in a 2-bedroom condo for $1,200 total. Due to terrible weather and not being able to go out on our charter fishing trip the trip was cancelled. When I contacted Emerald Grande for a refund or a partial refund, they refused. They hide behind their cancellation policies, said that I should have taken insurance, or suggested applying it to another visit this year which is impossible. THIS IS BAD BUSINESS, BAD POLICY, AND SIMPLY NOT CARING ABOUT UNIQUE CIRCUMSTANCES. You are better off booking a hotel or another condominium complex that has better cancellation policies.

Came with friends and stayed for a week on the 10th floor very enjoyable condo with three bedrooms, three bass large kitchens, large seating area balcony overlooking harbor walk area. They also offer a shuttle boat service to their private beach that offers chairs and umbrellas for free many amenities here, swimming pool, hot tub was being worked on, but parking deck is covered and services, providing all the extras that you need from tiles to soap to paper towels excellent service excellent customer care very enjoyable time being here we just relaxing McGuire pub is across the street, very good food for dinner out as well as there are many other restaurants along the Harbor walk that you can go to for seafood or whatever else you might like

Nothing Grand about the Emerald Grand. Many other choices in the area See photo below... I booked this as Water front! I immediately called front desk to be relocated, but they said it was a very busy weekend with three weddings and a seafood festival. Apologized and agreed I should have had another room but nothing they could do and the person who booked me no longer worked there? Hmmm The hallway to my room HS 77 had sheet rock plaster coming off the walls and an extremely large drying machine running all three days The hotel is very old and tired, it smells we had to walk through a underground dirty parking lot and storage area from most elevators to get to my room Staff was not helpful And.. No daily towel service. This is a "hotel room" not a condo and they forget to tell me at check in you had to call at 9 am when they opened to get fresh towels delivered at sometimes during the day! We were given 2 towels, two wash clothes and two hand towels for three days. They could not get internet to work We called and told them... they thought we were just not savvy enough to get on... they came to room treated us like we were stupid then they realized their system was down. We just turned off our wi fi for the remainder of the stay U feel sorry for the staff, because all they have to do all day is make excuses about their facility. Very Disappointed

Found 3 cockroaches crawling around my suite. My wife also found a spider in our bed which completely terrified her and she is pregnant. Completely unacceptable for a property marketed as "luxury." The bed and pillows were also extremely uncomfortable. Barely got any sleep. Overall, the hotel desperately needs an interior update.

The worst unit at Emerald Grande. We’ve stayed at Emerald Grande these last 3yrs in units like this one. When we arrived at the unit we were greeted with a hole in the wall where the outside door stopper was. The handle in the main bathroom fell completely off the door. Not a good start to a vacation. Next the unit itself was not cleaned. My family constantly said the floor seemed extremely dirty. The next day there was black mold on the ceiling in the guest bathroom how that wasn’t noticed when cleaning the unit is beyond me. We notified the front desk as well as the owner of unit with our issues. The front desk just had maintenance come by 2hrs later and just sprayed some cleaning supplies on it and wiped it away. Not how you get rid of black mold. We were never offered for us to be moved to another unit. Also the door was falling off the frame, in the mold room. Making it unable to close. Day 2 the toilet in the main bathroom started leaking all over the floor. Again I notified the owner who just wanted me to contact maint. Not how I wanted my vacation to go by waiting on repairs of a broken unit. Lastly more black mold was forming on the other guest bathroom. At this point we were done and left a day early. This unit is a disaster and needs a lot of repairs. The owner does nothing but says just contact maintenance. Emerald grande just puts bandaids on the repairs. Do yourself a favor and AVOID this unit at all cost unless you love black mold. See pics of the disaster.

We paid over $7,000 for a four-bedroom, four-bath corner unit at Emerald Grande (Room 526, West Wing), and it was one of the most disappointing resort experiences I have ever had In my 47 years on this planet. Within the first hour of check-in, maintenance was already in our room because the bunk room AC wasn’t working. In total, we had three different maintenance technicians in our unit within the first three days addressing one issue after another. The AC never properly cooled, both balcony doors had problems, the coffee maker and toaster were broken, the dishwasher barely cleaned dishes, and we had repeated issues with our room keys. The cleanliness was unacceptable. The couches were covered in stains, one chair was ripped and felt wet, cabinets and the silverware organizer were filthy, light switches were dirty, bed sheets were stained, and the unit smelled strongly of urine in two bedrooms. We even had to air out the condo for an entire day after maintenance used a strong degreaser on the doors. My son also found the previous guest’s Louis Vuitton bag containing her passport and credit cards hidden in the unit. I personally tracked her down and shipped it back. She told me they had stayed in this same room, found it so dirty they wouldn’t let their children sit on the furniture, and the hotel moved them to another floor that was much nicer. Management admitted many of the issues but said the condo is individually owned. That doesn’t excuse poor housekeeping or maintenance The hotel is responsible for. They offered a 20% discount because no comparable unit was available, but we still haven’t received it. HarborWalk Village and the private beach were nice, but even the daiquiri boat wasn’t operating because its generator was broken. We still made wonderful family memories because we made the best of our vacation, but for the price, this experience was completely unacceptable. We will not be returning. I have stayed at two Star hotels that were much nicer and up-to-date in this. Management knew how bad this room was, and they still took our money. Furious and disgusted is an understatement.

My family and I stayed at Emerald Grande Harbor Suites on Harborwalk in Destin FL. We stayed in room HS76. There was a loud and constant clanking/rattling noise whenever the a/c unit went off… which was every few minutes. I kindly reported the issue to the front desk a couple times. The slender girl at front desk (with long, kind of curly, brown hair) was cold and unapologetic. It appeared my issue with a/c unit was an inconvenience for her. The hotel staff never fixed the issue and as a result we didn’t sleep well our entire stay. We also found housekeeping service to be inconsistent. For the amount of money we spent on the room, I feel their staff was unprofessional and had zero consideration regarding our comfort and lack of quality sleep. I’ve worked in property management Class A buildings for 27 years and our tenants and guests were our bread and butter. We will NEVER stay at this hotel again….and with that said, the hotel could care less about losing us as future guests. Also, in Grande Vista restaurant (within hotel), we witnessed 2 waitresses running hard to take care of guests. Our waitress was a very nice older lady. I mentioned to her that I noticed she was running around, trying to take care of guests. She said please mention this in review because they’re understaffed and overworked. Emerald Grande get it together…without employees and guests you don’t have a business!!!!!!

⭐⭐⭐⭐⭐ The Emerald Grande is in the perfect location! Everything we wanted was just steps away—from restaurants and shopping to the harbor and entertainment. The convenience made our stay even more enjoyable because we could easily walk to so many attractions. The views were beautiful, the property was well maintained, and the location truly can’t be beat. We had an amazing experience and would definitely stay here again.

We had breakfast twice in Grande Vista Bar and Grill restaurant at the Emerald Grande Resort in Destin Florida. There, Ashley was our great server. She was very professional in every way..she had a great smile on her face and was welcoming and kind and very attentive, checking on our table constantly. Simply awesome!! The atmosphere was excellent and relaxing. We definitely recommend this place.