Shangri-La, Hotel Jinan

Thanks to Sherry, my stay was incredibly comfortable! She provided super reliable service, was warm and attentive, and communication was smooth for any questions I had. The room was clean and cozy. Overall, my stay far exceeded expectations, definitely a five-star review! I'm heading back to Harbin next week, but I'll definitely choose this place again when I return. 👍

Came to Jinan for Children's Day and stayed at Shangri-La. The location is very convenient for the attractions we wanted to visit, and there are many restaurants nearby. The restaurant recommended by the front desk was indeed excellent. The hotel's breakfast buffet wasn't lavish, but the quality was decent. The room's cleanliness and air quality were good; the carpet was a bit old but appeared clean. However, the accompanying 'SPA' wasn't up to par and shouldn't even be called a SPA. Overall, our trip to Jinan was pleasant.

Mindy from Guest Relations contacted me regarding my room requests and offered a fruit platter, which was a nice touch. Her service attitude was excellent, and the accommodation was very good. The location is absolutely fantastic; it's right across from Quancheng Square, and Baotu Spring is just a short walk away. You don't have to go out of your way at all to get around. My experience was absolutely wonderful!

The hotel's facilities are a bit old, but the common areas are well-maintained. However, there's a strong musty smell in the rooms, and all the windows are sealed. The bottled water provided doesn't really match the hotel's positioning. On the upside, the service and cleanliness are good.

I traveled to Jinan with my family this time. The hotel's location is very convenient, close to nearby attractions and shopping malls. The front desk staff, Gavin, was patient and meticulous, arranging rooms on the same floor for us, which was very convenient and offered a great view. Upon learning it was our birthday, he enthusiastically prepared a cake and birthday noodles, and even asked for our preferred delivery time. The executive lounge service was also excellent, with a rich selection of food and drinks.

Shangri-La Mall Privileges - Afiabella Apparel 30 RMB no-minimum cash coupon: Didn't use it. Shangri-La Mall Privileges - Yuerong Skin Management Center 198 RMB for a 60-minute facial hydration treatment (original price 498 RMB): Didn't use it. Shangri-La Mall Privileges - Jamie’s Bakery 12% off: Didn't use it. Service: Good. Good. Cleanliness: Good. Facilities: Good.

Great location and, as always, the hotel is grand. The overall service was alright, but during check-in, I kept running into other guests cutting in to ask questions, which disrupted the service a bit! It would be so simple to just have an information desk or a lobby manager where people could get their questions answered. I’ve seen similar situations in other cities, and it just cheapens the overall experience. Details like this really reflect the overall service standard. They said they upgraded my room to one with a better view, which was a slight improvement over what I originally booked, but without a direct comparison, I can't really tell the true difference. It lacks the grandiosity of other luxury hotels, and the perks are pretty stingy. It's really just a big name.

Booked this hotel for my parents' trip. The service was excellent, very warm and welcoming. The breakfast was especially delicious and had a great variety. The location is fantastic, directly opposite Quancheng Square and near attractions like Baotu Spring.

The hotel is very close to nearby attractions like Baotu Spring and Daming Lake. The staff member, Gavin, was very attentive and enthusiastic. He arranged connecting rooms for us, which was very convenient for the whole family. He also helped resolve the issue of breakfast for the children. The breakfast itself was also very plentiful.