Diamonds Leisure Beach & Golf Resort Reviews

Alleged Fraud - Misleading Advertising for Most Expensive and Cheapest Rooms - Requesting Compensation

Our room had major problems with door not locking and water getting into the bathroom light fitting when it rained. They fixed the lock and cleaned the bathroom wet floor but did not fix the roof. we couldn't turn on the bathroom light for fear of getting electrocuted theynever fixed it I honestly do not know how they got their ratings, yes they have lots of pools, great outlook, good buffet breakfast. Their coffee is terrible, dinner buffet boring and they do not have salt and pepper on most of their tables. Maintenance is deplorable and the rooms are outdated to the point of falling apart.there aren't instructions on how the TV and set top box works and the internet in the rooms cuts out every 20 seconds. The staff are lovely and friendly like all Kenyans, but this resort should be 3 star at most

This was our best vacation ever! We spent 3 days here after our safari, and it was simply divine! We arrived at 5 AM, even though check-in was at 2 PM, and they gave us a room right away. The entire staff speaks excellent English and is ready to help in any situation. They are incredibly responsive and friendly. There are a lot of monkeys at the hotel, but that's more of something to be cautious about rather than a downside. The beach is absolutely fantastic! We watched the sunrise every day and enjoyed the sunsets. Yes, there are many vendors, but a firm 'no' is enough, and they won't bother you. There's always a lot of security at the hotel, including on the beach area, so safety is not an issue. The food was excellent. We went for the All-Inclusive option and didn't have to worry about a thing. I would return to this hotel a million times over. I never imagined such a high level of service could be found in Kenya 🫶🏼

We had an amazing time during our honey moon thanks Trip.com for connecting me with Diamond Leisure . The stay was worth the cash I highly recommend.

1. The room was fantastic, with a balcony overlooking the pool. 2. The restaurant offered a stunning sea view. Although a monkey snatched a piece of my mandazi once, it was actually a fun and unique experience. The security guards were diligent in shooing them away, but those monkeys are just too mischievous! 😄 3. The room's air conditioning was wonderfully cool, and there was also a fan, which was very thoughtful. Having two sinks and a wet/dry separation in the bathroom was excellent. 4. The check-in form stated that mini-bar drinks were replenished daily. We stayed for 3 nights, and on our second day, we were happy to finally see Coke, Sprite, and beer in the fridge, even though one bottle was leaking – no big deal. However, that was the only time we saw drinks during our entire 3-night, 4-day stay; they weren't replenished daily. We were so busy enjoying ourselves that we didn't pay much attention until we checked out. We understand the oversight and just hope other guests don't encounter the same situation. 5. The beach was perfect, and the security staff were very diligent and responsible.

Very nice place, good food, nice pools. Good entertaiment at night. A very good golfcourse across the road.

The staff are incredibly friendly. My only real complaint is the Wi-Fi. I'm not sure if it was just my room, but the connection was unreliable and slow. The shows were great, the beach was lovely, and the air conditioning was cool. As a Korean, not having a stable internet connection was a significant drawback for me.

We had a really great stay. The food variety and taste in their buffet were amazing. The staffs are super friendly and they have many free activities for all-inclusive guests like kayaking and paddling.

Very good property run by a disorganized team. 1. The wifi wouldn’t reach Ocean view C… rooms which I’d imagine the staff know so they’d either should have fixed or tell the guest outright that it doesn’t work on that side, we had a poor guy try to connect us to the wifi for 15 mins and fail. 2. Dining The buffet menu is ok could use an improvement but the staff at the main dining are disorganized, when you get there they wouldn’t help you get seated the problem with this is on nights with a lot of guests a couple could end up on a table meant for 6 / 8 people. You would go get your food when báck the table has new guests sitted because the hotel doesn’t care enough to put up a small placeholder indicating the table is taken. The night I stayed The buffet area gets mixed up with private party I watched a rude chef tell a guest put that food báck it for a private event. Extremely distasteful! 3. Dress code at the dinning seems to be strict for the colored people and very accommodating for the white folks. I’d probably not be willing to give more context 4. Staff conduct i have seen staff yelling / scolding one another in-front of guests comes off as extremely unprofessional and not proper for a resort of that standard. 5. The only aspect of the property that seemed to be proper in my opinion is maintenance and house keeping. They seems to all their ducks in a row 6. Would I stay here again? Yes but I’d avoid the all inclusive package because the dining experience is terrible. “See above”

Wonderful facilities like pools, restaurants, beach etc, pity about long check in procedure at 6pm ad no room was ready. Our safe was still locked by previous person, 3 attempts to get it opened by staff failed. Telephone did not work and shower leaked water onto bathroom tiles and entrance, no hand towel supplied. 5 star for amenities and restaurants, 0 stars for room and maintence

Just a lovely hotel 🏨 nothing to dislike

Overall, this beachfront resort offers good value for money. Its biggest selling point is the location, right next to the beach, making access incredibly convenient. The hotel's interior environment is beautiful, offering excellent views, perfect for a relaxing beach getaway. The all-inclusive dinner experience was satisfying, with a comprehensive selection of food, including meats, vegetables, fresh fruits, and a wide variety of desserts, all to my taste. The bar area in the evenings was very popular, with a lively and cheerful atmosphere – having a drink and unwinding there truly completed the vacation experience. However, there was a significant flaw in the check-in process. I had clearly requested a twin room when booking, but upon arrival, the room type wasn't ready. They had to separate the combined beds on the spot. Checking in took an hour, and waiting for the beds to be separated took another hour. After a long journey, the extended wait before being able to get into the room and rest was exhausting and put a damper on the initial vacation mood. On the positive side, the hotel staff's service attitude was decent; they proactively offered a complimentary late check-out as compensation, which somewhat mitigated the negative experience. If the hotel could confirm guests' room type requests in advance and prepare the rooms accordingly, reducing on-site processing time upon arrival, the overall experience would be even more perfect. I would still recommend it to friends vacationing in the area.

Scenic hotel, helpfull and freindly staff, good ameneties got good use of the laundry and ironing service :)

The property is fantastic, the rooms are clean, and the staff is kind and helpful. The evening activities and entertainment could be improved.