El Mouradi Djerba Menzel

Very disappointed by this supposedly 5-star hotel. I stayed there to welcome a friend from Morocco, expecting to show him one of the best hotels in Djerba... Unfortunately, it was a huge disappointment. From the moment we arrived, the welcome was cold and unprofessional. The room was in a deplorable state: a strong odor coming from the toilets, broken air conditioning, burned-out light bulbs, rusty faucets, a broken television, no mini-fridge, dirty towels with hairs, and hairs on the floor. The general maintenance was clearly neglected, unworthy of a hotel that claims to have such a high standard. The only positive point: the well-maintained pool. However, even there, the service left something to be desired. The waiters were very attentive to the women, but when a man asked for something, the response was curt: "The bar is over there." We therefore decided to leave the hotel before the end of our stay. A real disappointment. This hotel in no way deserves its 5-star rating, and should be avoided.

The service was so-so, as you had to wait forever to check in, and they didn't do what they promised, like bringing something to your room. Cleanliness was okay, and the buffet was just a bit overcrowded. The location is quite remote.

First of all, the reservation made on trip.com does not correspond at all to what I reserved. Rooms with 2 King size beds or 4 beds. Disabled people had to sleep in 1 separate bed, apart from what you requested at the hotel, it is at ******* I saw it in front of my eyes at the hotel on the order form 1 Double room × 2. So if I had reserved this I would have paid 70 euros × 2 since two reservations and the extra bed never arrived due to your order at the hotel. Very dissatisfied with your site. I do not recommend it to anyone