This hotel doesn't deserve its 4-star rating. The reception is terrible, and the staff are unqualified and lack proper guest relations skills. During check-in, the receptionist assigned me a room that had already been given to another guest, and then switched it to another room (there's no coordination among the reception staff). Customer service is almost non-existent. I called them five times to inquire about something I left in my room (number 111) after checking out, and I still haven't received a response or any cooperation from them, even though I checked out on September 13th. There are no 'do not disturb' or 'make up room' signs in the rooms, and the room service is unacceptable. The hotel is also full of chaos and noise all night, and during the day, you can hear maintenance workers. Therefore, I rate this hotel below even a 3-star standard and strongly do not recommend it.
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