Extremely disappointing. Minor flaws could easily be overlooked, but when multiple issues pile up, it creates a huge amount of background noise that really saps your energy during the stay.
The booking cost was 389 RMB.
1. **Check-in**: The front desk staff's service attitude was acceptable.
2. **Room Type Premium**: The room was an end unit on the building's edge, featuring two glass walls, so its location is understandable. This room type incurred an extra charge of over 100 RMB above the basic rate, but the room's hardware quality did not match the premium price.
3. **Room Facility Malfunctions**:
* Both bedside tables wobbled. Even after propping them up with items, they still shook.
* The actual room size visibly differed from the area advertised on the platform.
* The showerhead holder clip was loose and couldn't lock into place. The showerhead kept falling down, requiring me to hold it manually while showering.
* The cold water flow from the sink faucet was extremely weak, and the water pressure was unstable.
4. **Noise Issue**: There was a continuous humming sound from an external fan unit outside my 7th-floor room. I can't be 100% sure the source was the linen room. The noise was caused by hotel equipment operation, and the wall insulation was very poor. I went to bed at 3 AM and was woken up by the noise at 7 AM, unable to fall back asleep. Upon checking on the 5th floor, many rooms in that section experienced the same level of noise.
5. **Issues in the Breakfast Area**:
* On-duty hotel staff were picking food from and eating out of the communal serving dishes in the guest dining area. They were also chatting loudly in the serving area during their meal.
* Staff used communal serving tongs to rummage through the dishes containing food.
* The cart for collecting used dishes was not pushed but dragged, creating continuous, grating screeching noises.
* Prepared noodles from the station were placed heavily on the table (this could be forgivable, perhaps an individual act).
* The overall atmosphere made me feel less like a paying hotel guest and more like I was imposing on someone's home and indebted to them. Except for the front desk, most other staff lacked service awareness. Perhaps it's a family business, and all family members are employees? Or they haven't received systematic training? This is just speculation; the rest are factual descriptions.
**Note**: Video recordings exist for every single one of the incidents listed above. If the platform needs verification, they can contact me for them.
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