To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.8
Service8.9
Cleanliness8.9
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All reviews(1143)
Positive reviews(1117)
Reviews with photos/video(340)
Great value for money(65)
Friendly front desk staff(63)
Classy environment(43)
Convenient parking(33)
Easy to get around(31)
Perfect for business trips(11)
Stayed multiple times(11)
Close to train station(5)
Negative reviews(26)
Anonymous User
Standard Queen Room
Stayed in Jan 2026
Couple
50 reviews
9.0/10
Great
Posted on Mar 16, 2026
Good hotel, many restaurant near by and close to high speed train station
Response from Property: 尊敬的貴賓您好!首先感謝您對天鵝湖酒店的支持與認可,我們注重每一個細節,力求為客人提供舒適温馨的住宿體驗,再次感謝您選擇天鵝湖酒店!祝您旅途愉快!
Guest User
Standard Queen Room
Stayed in May 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 1, 2026
The room was spacious and bright, with large windows offering a great view. The mattress was soft and comfortable, perfectly conforming to the body. The shower had excellent water pressure, making for a fantastic bathing experience. The front desk staff handled check-in efficiently and quickly. Overall, this was a very pleasant stay.
Original textTranslated by Google
Response from Property: 尊敬的貴賓您好!首先感謝您對天鵝湖酒店的支持與認可,我們注重每一個細節,力求為客人提供舒適温馨的住宿體驗,再次感謝您選擇天鵝湖酒店!祝您旅途愉快!
Guest User
Standard Queen Room
Stayed in Mar 2026
Traveling with friends
5 reviews
10/10
Outstanding
Posted on Apr 13, 2026
Amenities: Very comprehensive, with plenty of food options nearby.
Cleanliness: The cleaning staff was available to tidy up at any time.
Environment: Suitable for couples on a date or business travelers.
Service: The room was excellent and very clean, and the service was very attentive. I've stayed for several days in a row, and the experience has been fantastic.
Original textTranslated by Google
Response from Property: 尊敬的貴賓您好!首先感謝您對天鵝湖酒店的支持與認可,我們注重每一個細節,力求為客人提供舒適温馨的住宿體驗,關於您提出的不足的地方我們也會改進,爭取做得更好,再次感謝您選擇天鵝湖酒店!祝您旅途愉快!
MaximoOo
Selected Queen Room
Stayed in Mar 2026
Solo traveler
22 reviews
8.5/10
Very good
Posted on Jun 7, 2026
Very clean
Response from Property: 尊敬的貴賓您好!首先感謝您對天鵝湖酒店的支持與認可,我們注重每一個細節,力求為客人提供舒適温馨的住宿體驗,希望下次能得到您的五星肯定。再次感謝您選擇天鵝湖酒店!祝您旅途愉快!
Qingyibuxiadan
Standard Queen Room
Stayed in Feb 2026
Other
314 reviews
8.0/10
Very good
Posted on Mar 17, 2026
The environment is nice, the surroundings are quiet, and the price is very reasonable. The air conditioning is of decent quality and cools very well. The internet speed is fast, but the TV doesn't work. Eating out is very convenient.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide our guests with a comfortable and warm stay experience. Thank you again for choosing Swan Lake Hotel! We wish you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Dec 2025
Business traveler
38 reviews
5.0/10
Posted on Jan 19, 2026
This room might be suitable for those with low accommodation requirements.
The location is remote, not close to the city center, and there are no public buses nearby. The room size is acceptable, but it is poorly maintained, old and worn, and very unclean. Smoking is allowed in the room, and the carpet absorbs odors, making the room smelly and damp upon entry. There is also no refrigerator in the room; how are you supposed to store cold drinks and cakes?
Original textTranslated by Google
Response from Property: Dear Guest, we sincerely apologize for the hygiene issue that affected your stay. We take your feedback very seriously and have reviewed our room cleaning procedures, increasing the frequency and number of checks on key areas such as bedding, bathroom fixtures, and corners. We have also provided specialized training for our cleaning staff. We sincerely hope to make up for this shortcoming. If you would like to choose us again, we will provide you with even more attentive service.
Guest User
Cozy Queen Room
Stayed in Apr 2025
Business traveler
3 reviews
10/10
Outstanding
Posted on May 11, 2025
The service is very good, the surrounding environment is very good, the room is large and comfortable
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Apr 2025
Traveling with friends
1 reviews
10/10
Outstanding
Posted on May 5, 2025
The environment is very good, the attitude is very friendly and enthusiastic, and the room is very large
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Anonymous User
Cozy Queen Room
Stayed in Mar 2025
Solo traveler
1 reviews
10/10
Outstanding
Posted on Apr 18, 2025
The lady at the front desk is very friendly and enthusiastic. The hotel is in a good location and convenient for travel
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Mar 2025
Business traveler
2 reviews
10/10
Outstanding
Posted on Apr 16, 2025
The service is very good, the hygiene is very clean, the surrounding environment is very good, it is recommended to stay
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Apr 2025
Business traveler
11 reviews
10/10
Outstanding
Posted on May 9, 2025
Good, very good, the girl is very beautiful, the service is very enthusiastic
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Selected Queen Room
Stayed in Mar 2025
Business traveler
1 reviews
2.0/10
Posted on Apr 4, 2025
There was a smell when I first entered the room, and then I changed to another room, which also had a slight smell. The next morning, I took a shower and used the towel, which was already moldy. The check-out time was not until 2 o'clock, but I left at 10 o'clock. I really couldn't stay there. It was really disgusting. Later, they called and said that it was my fault. They didn't know anything about the environment of their own hotel and wanted me to compensate them. If it is proved that I was the one who caused it, I will compensate them unconditionally. The service attitude is extremely poor. It is the worst hotel I have ever stayed in.
Original textTranslated by Google
Response from Property: Dear guest, we are very sorry that you did not have a satisfactory stay. We pay great attention to hygiene. We change the room hygiene and towels after each stay. If you find any problems when you check in, you can report them to the staff and they will replace them for you immediately. We have also verified your feedback about the poor service attitude. The staff communicated with you about the claim issue in a calm tone. We will inform the relevant departments of our opinions to improve service quality.
Guest User
Standard Queen Room
Stayed in Mar 2025
Family
1 reviews
10/10
Outstanding
Posted on Apr 5, 2025
The room is very good. There are many delicious foods around. There is a foot bath on the fourth floor. It is recommended to stay at this hotel. It is very cost-effective.
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Feb 2025
Solo traveler
57 reviews
6.0/10
Posted on Apr 1, 2025
The room is comfortable, clean and tidy, the waiter is very friendly, the location is convenient and easy to find, the mattress is soft and moderate, the water in the bathroom is warm and powerful, and the Internet speed is also very fast! !
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Swan Lake Hotel and giving us a good review! Your encouragement is the driving force for our continuous progress. We will continue to work hard to provide guests with more thoughtful and comfortable services. We will work hard to improve our shortcomings! I sincerely hope that you can choose the hotel again and give the hotel the opportunity to serve you to experience our progress! Finally, I sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Feb 2025
Family
14 reviews
10/10
Outstanding
Posted on Apr 4, 2025
The room is very good. The service attitude is very good. The price/performance ratio is very high. There is a foot bath on the fourth floor. It is recommended to stay
Original textTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!