K Avenue by Tiara

Very disappointing stay. The room had cockroaches, and there were visible stains on the bed, which was extremely unhygienic and unacceptable. On top of that, staff entered our room without informing us beforehand, which felt like a violation of privacy. Overall experience: 0/10. Would not recommend unless significant improvements are made in cleanliness and guest service.

The hotel was dirty . They didn’t provide me with shampoo until I had to go ask for it. The room had no Wi-Fi. It was a bad experience but I enjoyed the swimming pool.

Very good hotel for a family stay. The kids’ facilities are excellent, especially the swimming pool, which feels like a mini water park and is perfect for children. There are also two playgrounds, giving kids more options whether they want to play or swim. Overall, we are very satisfied with the stay. The hotel also has a 24-hour self-service laundry, which is very convenient. There are nearby shops such as Speedmart and Orange, as well as several food options like Kopi Ping and Ayam Penyet, making it easy to find meals and daily necessities. I would also like to highlight the honesty and helpfulness of the staff. I accidentally left my tablet behind, and the staff contacted me promptly and helped arrange its return. Their service was truly appreciated and made our stay even better.

During the pre-check-in stage, none of my questions sent to customer service were responded to, which already reflected poor service standards. Upon entering the room, there was a strong unpleasant odor, possibly caused by a manhole or drainage issue, especially in the bathroom. The room facilities were also very dirty, to the extent that I did not feel safe or comfortable using them. Parking was another major issue. For guests who require parking, staying here is extremely inconvenient. Visitor parking is practically unavailable, and guests are forced to park outside the K Avenue area, which is very far and troublesome. It is unacceptable to have to worry about parking after paying for accommodation. In addition, I accidentally closed the door with the key left inside the room. When I went to the counter for assistance, I was told to personally call the management to resolve the issue. I explained that my mobile phone was also inside the room, yet the receptionist responded with an unwilling and unfriendly attitude before finally providing the password to open the door. Overall, this was a very disappointing experience with poor hygiene, inadequate facilities, lack of responsiveness, and unprofessional service. I will definitely not stay here again and strongly advise others not to choose this accommodation.

Cool Yes cool

The place is cozy. But there’s an unpleasant smell near the entrance door.

Good for a families sta

Apartment clean. But the iron should be use 3 plug instead of 2, it wont fit with the wall plug. Should be replace.