Building 1, No. 66 East 5th Road, Dongying District, Dongying, Shandong, ChinaView hotel details
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Guest Reviews of Crowne Plaza DONGYING by IHG
9.5/10
Outstanding
3343 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.5
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All reviews(3343)
Positive reviews(3298)
Reviews with photos/video(1027)
Delicious breakfast(394)
Perfect for kids(349)
Clean pool(275)
Great swimming pool(275)
Luxurious(176)
Secluded lake view(103)
Has play area for children(91)
Negative reviews(45)
Mihuamimu
Superior Room (2 beds)
Stayed in Jun 2026
Family
11 reviews
10/10
Outstanding
Posted on Aug 3, 2026
Environment: A very upscale and grand European-style hotel, it just feels 'splendid'.
Facilities: Well-equipped and modern. I must praise the hotel breakfast; the variety is rich and the taste is excellent, definitely worth trying.
Service: The service is very warm and thoughtful.
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6/11
Response from Property: 尊敬的賓客,您好!感謝您給予酒店暖心好評,我們一直希望用貼心服務,打造您旅途中的家外之家。閑暇時光可以體驗酒店恆温泳池、淘氣堡;用餐可選一樓全日自助餐廳或二樓凱悦樓・中餐廳。期待您常回 “家” 小憩,在悦來湖畔度過愜意時光!
Aichiqincaidexiaojin
Superior Room (2 beds)
Stayed in Jun 2026
Family
22 reviews
10/10
Outstanding
Posted on Jul 22, 2026
Extremely satisfied! The environment is beautiful, and there's a park nearby with a lovely night view. The service was attentive and thoughtful, and they even offered a complimentary breakfast for my child. The breakfast itself was plentiful and delicious. Overall, the service was outstanding.
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Response from Property: 尊敬的賓客,請接受來自東營皇冠假日酒店真摯的問候!非常感謝您的入住和詳細點評。很高興能為您的旅行增添一份美好的回憶,感謝您對酒店的支持與信任,酒店力求為每位賓客提供最為貼心細緻的服務, 為每位賓客帶來超值的體驗。東營皇冠假日酒店是一個富有年輕活力的酒店, 以歐式的風格、温馨體貼的服務向客官展示酒店的獨特魅力。您的好評是對酒店最大的支持和鼓勵,我們將繼續努力,為您提供更加舒適温馨的入住體驗。期待着與您再次相遇東營!
Guest User
Superior Room - Lake-View (2 Beds)
Stayed in Jun 2026
Family
96 reviews
9.5/10
Amazing
Posted on Jul 17, 2026
Very satisfied, and not just with the room. I also tried the hotel's lobby bar for afternoon tea and the Chinese restaurant for dinner. Both were excellent, scoring over 80 points. At 440 RMB including breakfast for two, it offers great value for an IHG property. I'm very pleased. The room was super spacious with a balcony and a nice view. The location is convenient, and the gym is huge with excellent facilities. The only drawback was seeing someone lying down and sleeping in the women's changing room, which was a bit off-putting. But that's not really the hotel's fault; it's more about the local people.
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6/7
Response from Property: 尊敬的賓客,感謝您選擇入住並分享如此細緻的體驗反饋。得知您對寬敞的客房、陽台景觀、便利的位置、完善的設施以及寬敞的健身房感到滿意,同時對大堂吧下午茶、中餐廳晚餐及整體性價比給予肯定,我們深感欣慰。關於您提及的女更衣室觀感問題,儘管並非酒店直接原因,我們仍對此給您帶來的不佳感受深表歉意,並會持續關注公共區域的整體體驗。衷心感謝您的理解與認可,誠摯期待您再次光臨。
Nengnengnengshinengneng
Children's Suite - 1-Bedroom (Double Bed)
Stayed in Jun 2026
Family
10 reviews
10/10
Outstanding
Posted on Jul 7, 2026
First time visiting Dongying, and while the hotel seems a bit older, it's very well-maintained. It's probably great value for money during the summer. The suite was spacious for my child, who was very happy, and we could cast to the TV. There's also an accompanying children's play area, but remember to bring non-slip socks. They could improve the daily maintenance of the play area a bit more. The staff were quite service-oriented, offering to help with our luggage upstairs. I was also satisfied with the room's cleanliness, which is important to me, and the bedding was comfortable. Breakfast was a good mix of Western and Chinese options, with plenty of variety. The hotel's location is excellent, right next to a park, and there are restaurants nearby. It's very convenient if you're driving.
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Response from Property: Dear Guest, please accept our warmest greetings from Crowne Plaza Dongying Hotel! Thank you for your positive review. We are delighted to have made your trip memorable. The hotel strives to provide the most attentive and meticulous service to every guest, offering exceptional value. Crowne Plaza Dongying Hotel is a vibrant and youthful hotel that showcases its unique charm with its European style and warm, considerate service. The hotel aspires to be your home away from home and looks forward to welcoming you back!
Anonymous User
Superior Room
Stayed in Jun 2026
Business traveler
19 reviews
3.0/10
Posted on Jul 2, 2026
I initially booked a room without breakfast for over 400 RMB, but then saw breakfast was priced at 118 RMB. So, I decided to upgrade to a room with breakfast for just over 500 RMB. Breakfast ended at 10 AM, and I arrived a little after 9 AM. The hotel advertised a breakfast worth 118 RMB, but there were only three cold dishes. The porridge pots were nearly empty, and no one refilled them. Other dishes took ages to be replenished after they ran out. Fried eggs were served one by one, and steamed buns were replenished a tray at a time. To make matters worse, the buns were clearly instant and pre-made. For a 118 RMB breakfast, it felt like nothing was refilled until it was completely gone. Overall, the breakfast experience was truly terrible.
After breakfast, I went back to my room. It had a nice big balcony. When I opened the curtains, I noticed that everything was messy. The floor-to-ceiling window frames were covered in mud, and the glass was full of water stains. I can understand the outside being a bit dirty, but the inside of the glass looked like it hadn't been cleaned in ages. Don't the managers inspect these things? Don't the cleaning staff do their job? The paint was peeling off the hotel hallway walls and sitting on the windowsills, and no one bothered to clean it up. When I first checked in, I wanted to use the bathtub, but it was full of dust and signs of prior use. I ended up cleaning it myself. I didn't take photos at the time because I tried to be understanding, but today's breakfast really made me furious. The hygiene is appalling, the service is terrible, and the overall experience is just awful. I will not be returning.
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6/8
Response from Property: 尊敬的賓客,請接受來自東營皇冠假日酒店真摯的問候!非常感謝您的入住和詳細點評,我們很遺憾的看到此次入住未能達到您的期望,正是如您一樣的客人對我們的不斷關心和督促,才能使我們不斷發現工作中的問題,獲得改正和不斷進步,給您帶來的不便我們表示歉意。您所提及的早餐及衞生問題酒店管理層非常重視,並告知相關部門做認真的調查和及時的整改以提高服務質量。我們會努力做到更好,用心服務讓到店的每位賓客都能感受到家一般的温暖,您的寬容和理解是對我們工作的鼓舞和支持!再次為給您帶來的不便,表示深深的歉意。祝您工作順利,身體健康!酒店全體員工期待與您再次相遇東營。
Guest User
Superior Room - Lake-View (Double Bed)
Stayed in May 2026
Traveling with friends
1 reviews
10/10
Outstanding
Posted on Jun 29, 2026
The hotel management was excellent! There was a strange smell in the bathroom, and they promptly moved us to another room and even upgraded us. Highly recommend! 👍🏻👍🏻👍🏻
Original textTranslated by Google
Response from Property: Dear Guest, Greetings from the Crowne Plaza Dongying Hotel. Thank you for your positive feedback on our service. We understand that there is always room for improvement. Our hotel staff consistently adheres to the InterContinental Hotels Group's brand service standards, striving to provide every guest with attentive, personalized, and thoughtful service, ensuring that every stay is a cherished memory. To enhance your stay, our rooms are nearly 50 square meters in size and feature premium bedding, an oversized bathtub, and a private open-air balcony with stunning views of Yuelai Lake. The hotel also boasts an indoor heated swimming pool, a large fitness center, and a children's play center, allowing you to fully enjoy your stay. Finally, we welcome you to visit Dongying again. We sincerely look forward to seeing you again at the Crowne Plaza Dongying Hotel. We wish you a pleasant journey.
BUZZ-IT
Superior Room - Lake-View (Double Bed)
Stayed in May 2026
Family
58 reviews
10/10
Outstanding
Posted on Jun 29, 2026
The hotel has a great location and plenty of parking spaces on the ground level, including slow chargers. There's a kids' play area, and breakfast is abundant. They offer local cultural experiences at various times throughout the day; I signed my child up for the 'huamo' (steamed bun art) activity, and they absolutely loved it.
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Response from Property: 尊敬的客人您好,來自東營皇冠假日酒店最誠摯的問候。我們非常榮幸能為您愉悦的假期錦上添花,感謝您對酒店各個方面的肯定,這是對我們員工最好的鼓勵。酒店套房面積將近90平,寬敞的空間,提升客人的入住體驗,同時,每個房間配有高級的床品、超大浴缸、獨立的露天陽台以看到風景秀麗的悦來湖風光。除此之外,酒店還配有室內恆温泳池、大型健身中心、小童遊樂中心,在這裏讓您充分享受度假的樂趣。除此之外,我們的廚師團隊在為客人提供健康及豐盛早餐同時,也會定期更換早餐的菜品,各種中西式的菜品來滿足不同客人的用餐需求。歡迎您有空常來東營玩,東營除了黃河入海口、還有金泥灣、孤東海堤、紅灘濕地生態區及黃河博物館等特色景區,最後,我們真誠的期待與您再次相約東營皇冠假日酒店,祝您旅途愉快。
Fanxingzongbianzhihuiyongheng
Children's Suite - 1-Bedroom (Double Bed)
Stayed in Apr 2026
Family
57 reviews
10/10
Outstanding
Posted on Jun 3, 2026
The rooms are spacious and clean, and housekeeping does a great job. It offers good value for money. The spacious and tidy rooms, attentive service, and a wide variety of breakfast options make it a top choice for accommodation, especially with the pool and gym facilities available.
We had a fantastic family trip! We stumbled upon this Crowne Plaza in Dongying and decided to give it a try. It was our first time staying here, and the kids absolutely loved the swimming pool with its play area and games. To top it off, the hotel even gave us a complimentary buffet dinner, which was incredibly clean and delicious. My child is already asking to come back!
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Response from Property: 尊敬的賓客,感謝您選擇入住並分享此次愉快的親子之旅體驗。得知您首次下榻便收穫了滿意而難忘的入住感受,我們倍感欣慰。很高興酒店泳池的小童樂園及互動遊戲為孩子帶來了充滿歡樂的時光。孩子一句“還想再來”是對我們莫大的鼓勵。誠摯期待在不久的將來再次迎接您和家人的光臨,為您帶來更加美好的入住體驗。
Yue926
Superior Room (2 beds)
Stayed in Apr 2026
Family
2 reviews
9.7/10
Amazing
Posted on May 4, 2026
Big shoutout to Amelia for her excellent service! She was incredibly friendly, polite, and efficient. The hotel itself was spotless, well-equipped, and conveniently located. Overall, a really comfortable stay with great value for money. Definitely recommend and would happily return!
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Response from Property: 尊敬的賓客,非常感謝您對我們酒店服務的認可與細緻好評!很高興您能感受到我們團隊的專業與熱情,您的肯定是對我們最大的鼓勵。我們會將您的表揚傳達給每一位小夥伴,繼續用心為每一位賓客帶來温暖周到的服務。期待您再次光臨,祝您生活愉快,萬事順遂!
Guest User
Superior Room (2 beds)
Stayed in Apr 2026
Family
1 reviews
9.5/10
Amazing
Posted on May 4, 2026
The room was very spacious, and considering it was during the May Day holiday, it was excellent value for money. My child had a great time too. Overall, it was a good experience.
The location isn't central, but it's great value for money.
Cleanliness: Perfect score!
Environment: Very good, next to a lake.
Service: Satisfactory.
Facilities: A bit old.
This is our second time staying at this hotel, and it's just as good as the first! The kids absolutely love it. The environment is grand, and the facilities are excellent. Most importantly, the service attitude is incredibly friendly. A special shout-out to the front desk staff, Xiao Shang! Their service was exceptional, making the check-in process smooth and pleasant. We will definitely choose this hotel again next time we're in Dongying! Plus, they have a fantastic play area for kids and a swimming pool – it's so well-equipped! I'll be recommending it to all my friends. This is a must-stay hotel when visiting Dongying!
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您的二次入住與滿分好評!很高興孩子們依舊喜愛這裏,也感謝您對酒店環境、設施與服務的高度認可。您點名表揚的小夥伴,我們已第一時間轉達鼓勵,他會備受鼓舞。能為您和家人帶來舒心、歡樂的入住體驗,我們倍感榮幸。我們會繼續保持品質,期待您再次光臨東營,也感謝您推薦給身邊朋友!祝您闔家幸福、事事順心!
Feigehuifeile
Superior Room - Lake-View (Double Bed)
Stayed in Dec 2025
Couple
14 reviews
10/10
Outstanding
Posted on Jan 11, 2026
The hotel is like a palace, with plenty of parking. The rooms are spacious, bright, and very clean, and the lake view from the lake-view rooms is also great. There's free coffee and hot water in the lobby, which was a nice touch.
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Response from Property: 尊敬的客人您好,來自東營皇冠假日酒店的問候!歡迎您到大美山東來做客,我們非常榮幸能為您愉悦的東營之旅錦上添花。正是因為有您的信賴和支持,這是我們努力為客人提供更加温馨、周到、細緻及個性化服務的動力。為了提升客人的入住體驗,酒店的房間面積將近50平,層高近4米。同時,每個房間配有高級的床品、超大浴缸、獨立的露天陽台可以看到風景秀麗的悦來湖風光。除此之外,酒店擁有四千多平米大型健身中心,裏面配備桌球室、乒乓球室、羽毛球室還有動感單車室等娛樂項目,一千多平米的室內恆温泳池,二百多平米的淘氣堡,在這裏讓您充分享受居停的樂趣。最後,再次感謝您寶貴的評論,期待與您再次相約東營皇冠假日酒店並祝您旅途愉快。
JulienB.art
Superior Executive Room - Lake-View (Double Bed)
Stayed in Sep 2025
Business traveler
20 reviews
8.0/10
Very good
Posted on Nov 2, 2025
Best of the three hotels used in Shandong this trip. Best bit was how helpful the staff were. They went out of their way to feed me (the all day dining restraint was closed that day). QR code for room service links are broken - back to someone coming to the room with print outs of the menu. Food a tad bland: fruit was good. The bowl of fried rice could have fed a family of 6. Very limited English spoken all round, but we all muddled through.
Response from Property: Dear guest, first of all, we would like to express our sincere gratitude for your recognition and affirmation of the Crowne Plaza Dongying. Secondly, we would like to thank you for your attention to the details of the hotel and for your valuable suggestions. We understand that the satisfaction of every guest is an important measure of our service quality. Regarding the issue you mentioned about room service, we have communicated with the catering team and are striving to enhance the quality of our dishes, hoping to bring you a more pleasant dining experience. Finally, we would like to thank you again for your trust and support. If you have any questions or need assistance during your stay, please feel free to contact us at any time. We look forward to every communication with you, as your satisfaction is our eternal pursuit. We look forward to your next visit to Crowne Plaza Dongying in the future, to experience our improvements.