Krystal Palace Douala

very upset that hotel does not have my booking with the hotel. guest does not have the room when he reached the hotel and no room at all and need to go to other hotel last minute. contacted trip.com and they mentioned they have communication breakdown with the hotel and need to revert back. nothing the hotel can do too as its fully booked. so dont know is trip.com issue or the hotel issue. overall, very upset thou we got refunded and apology from trip.com

Perhaps the best place I've stayed in, in Cameroon. Krystal Palace Douala reeks of class. The structure kind of reminds me of my stay at Novotel Nairobi Westlands. I spent two nights at the property. On the first night I was on the third floor. Room was comfy. Sleep quality was excellent. Views are okay. Later, I went a floor higher, although I would have preferred a floor much higher than the fourth. The room was definitely better by design. I thought there was a big mistake when I didn't initially locate where to plug my phone. I was used to bedside drawers and didn't realise the decor was not a drawer — and sockets were underneath. Would prefer the sockets were higher though. That's about the only snag for me. Food was nice. Buffer breakfast with loads of options to choose from. Staff were courteous and well trained. The property is quite big and it has a whole lot of facilities, even for children. It has an in-house nightclub and so much more. WiFi worked very well... Really lovely place.

My event went well at Krystal Palace. Thank you for so much giving me the best experience with my guests. We had the best time at your event hall.

No fried Eggs at krystel palace (5 star hotel) bc generators under repairs. I asked if gas cookers not working as well.. Officially i must admit the service below stsndards. No one taking responsibility . No chef de salle. Finallymy scambled eggs arrived after breakfast over K hotel bonapriso has upper hand on staff

The room is clean and well maintained, the only disappointing thing is the gym, cheap and lack of equipments, plus the ventilation is almost absent and feels like sauna, only treadmill and all in one equipment which doesn’t do any of the exercise properly

The best place to be I’ve never felt more comfortable and relax they offer attentional services with an excellent morally based staff who takes care of the client well being Krystal palace is the place to be guys go and visit and for sure you’ll have no regrets

Excellent hotel with wonderful staff The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.

Amazing stay very comfortable

Big Mirage Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.