Fairfield Inn & Suites Omaha Northwest

Hotel is clean and staff is very friendly, attentive and professional. I left some clothing and they called to see if they could mail it to me since I live out of state. My only complaint is that I stay at this hotel because it's close to my grandchildren when I visit in the winter. They like to swim. I just stayed for the second time, and the pool is freezing. I checked with staff twice when I checked in on Thursday to warm the pool up before Saturday night, for swim night. They said both times they'd warm it up. We were very disappointed that the water was still freezing on Saturday. This is very disappointing because I cannot stay here in the future if we can't use the pool in the winter.

It was the worst noisey and dirty. People in the hall spilling food and making noise after midnight. No breakfast in the mornings. Waste of money. Management did nothing to comp or correct the situation

Everything was excellent. Special note that the lady in the dining area was outstanding! Very attentive to details, friendly, above and beyond!

Nice hotel except the second morning l went down for the included breakfast at 6:15 and the lights were off and no breakfast had been put out. The young girl at the desk said she would call and check on it, whatever that means. I returned to the breakfast area at 6:45 and still nothing was available. I believe someone on the hotel staff does not take their job seriously.

The cleaning crew forgot to look up. We had 3 used washrags on the shower curtain.

No hot water - staff said mgmt aware for years The room itself and on site service was fine. The problem is there was not hot water. When we informed the front desk they responded that it was a well known problem by the manager and that anytime the hotel was booked they run out of hot water and we would just need to “wait a few minutes”. We waited an hour and still no hot water. My hisband took an ice cold shower and the rest of the family was forced to go without - so we got to show up to our family reunion after driving 13 hours and no shower.

Staff was friendly and helpful. Breakfast was good and convenient

The front desk staff was very unfriendly. The bathroom floor was dirty.

Poor Customer Service Hotel was clean and perfect for what we needed. However, we had to extend our stay for an extra night and they made change floors and rooms even though the hotel was maybe at 50% capacity.