Guest User
May 20, 2025
Very excited about our first visit to the Isle of Man. The hotel was in a very good position, right on the seafront. Check in wasn’t great, we seemed to be dismissed as soon as we had been given our key, and not much in the way of instructions. Sorry we didn’t get your name, but he needs front of house customer service training. Rooms large and comfortable. The real issue was the noise from the night club behind the hotel, kept awake till 2.30am, and the staff did nothing about it. House keeping wasn’t great, had to constantly ask for top up on tea, coffee, towels etc. we came across Venus on our last morning and she was lovely. And she said if we had told a member of staff about the noise, they would have moved us, but we did Complain and nothing was done, all a member of staff said to us was that the night club was on its last night and was closing, only to have the same noise that next night. Breakfast was ok, plenty of choice, but changed each morning from buffet to ordering breakfast. Please bear in mind that they are going to be renovating the hotel straight after the TT has finished. Would I stay again, probably not.