Best Western Palace Hotel Casino
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Best Western Palace Hotel Casino

5G7H+2CC, Central Promenade, Douglas, IM2 4NA, United Kingdom
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hotel overview picture
Highlights
Delicious breakfast
Ideal location
Lots to do
Amenities
Golf course
Indoor swimming pool
Casino
Sauna
Spa
Gym
Private parking
24-hour front desk
All amenities
Property Description
Visit us at the Best Western Palace Hotel Casino in Douglas, for some delightful accommodation on the Isle of Man. The Isle of Man is a haven for outdoor lovers, meaning you’ll find miles and miles of expansive countryside and mountain views right on your doorstep. The hotel itself is situated on the islands beautiful Victorian promenade overlooking Douglas Bay, and just meters away from the beach. As if that wasn’t enough, you’ll find plenty of activities to give you an adrenaline rush nearby, with great climbing, abseiling, mountain biking and coasteering opportunities. The Isle of Man also boasts many ancient sites that are worth exploring. Peel Castle is our personal favorite and is rather famous for its star gazing - so come armed with a blanket if you’re visiting in the evening. Although the Isle of Man is the ideal location for an active weekend away, the Best Western hotel in Douglas is dedicated to giving you the most relaxing and rejuvenating of stays. The hotel is one of the largest and best appointed 4 Star hotels on the Island, offering both - stylish accommodation and an elegant environment for all kinds of events and breaks. There’s plenty of choice when it comes to bedrooms, with suites, deluxe doubles, standard doubles, twins and plenty of sea view rooms available. Once you’ve risen for the day, you’ll be able to enjoy a host of serene spa treatments in our health club including facials, pamper treatments, eyebrow tinting, waxing, and advanced or sports massages - if you’re feeling a little tense. The Best Western also boasts an on-site casino, bingo lounge, slots lounge and the Whispers late night bar, where guests can enjoy a lively and dynamic atmosphere. You’ll also find plenty of spots to satisfy your hunger including our Paragon bar and restaurant – specializing in mouth-watering carvery – and the casino’s very own Majestic Chinese restaurant.
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7.4/10
Perfect location great service food was excellent
All 103 reviews
Surroundings
Airport: Isle of Man Airport
(10.5 miles)
Train: Isle of Man Railway - Castletown Station
(11.4 miles)
Train: Isle of Man Steam Railway - (Port St. Mary, Station)
(15.6 miles)
Landmarks: Palace Health Club
(150 ft)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

9

Standard Room with Double Bed-Non-Smoking

1 Double bed
Non-smoking
Private bathroom
Private toilet
Conditioner
Shampoo
Room Details
Check Availability
7

Double Beds Oceanview Non-Smoking

1 Double bed
Non-smoking
Private bathroom
Ocean view
Private toilet
Conditioner
Room Details
Check Availability
5

Deluxe King Room with Sea View-Non-Smoking

1 King bed
Non-smoking
Private bathroom
Ocean view
Private toilet
Conditioner
Room Details
Check Availability
3

Suite-1 King Bed, Non-Smoking, Deluxe Suite with Separate Lounge

1 King bed
Non-smoking
TV
Ocean view
Private entrance
Cable channels
Room Details
Check Availability
4

Standard Room, 2 Single Beds, Non Smoking

2 Single bed
Non-smoking
Private bathroom
Private toilet
Conditioner
Shampoo
Room Details
Check Availability
5

Twin Room with Sea View

2 Single bed
Non-smoking
Private bathroom
Private toilet
Conditioner
Shampoo
Room Details
Check Availability
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Guest Reviews

7.4/10
103 reviews
  • Cleanliness7.1
  • Amenities7.3
  • Location7.5
  • Service7.7
Average for similar properties in Douglas
Most Mentioned
Review summary
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Service Quality: Guests consistently praised the service quality, noting the staff's friendliness and politeness. The service is described as exceptional, contributing significantly to the overall positive experience despite some dated aspects of the hotel.(based on 3 reviews)
C‍H‍I‍N‍A‍Z‍O‍ ‍S‍A‍N‍D‍R‍A‍ ‍O‍G‍B‍U‍-‍E‍Z‍E
May 15, 2025
Room was a little old fashioned but clean. Location is good as well.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 20, 2025
This hotel was supposed to be a 4 star in would rate it 2 at best. All the carpets are threadbare very unclean the hotel is very outdated upon booking a asked both rooms to be near lift one not to bad the other was nearly at the other end only do rooms service every 3 days pretty bad for a 4 star will never stay again
h‍i‍g‍g‍o
August 29, 2025
Perfect location great service food was excellent
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 19, 2024
The hotel was clean, though tired looking. No or very little signage outside to say it was there. Staff were friendly and polite. Would definitely go back.
K‍W‍3‍6‍5
March 25, 2024
Sadly I cannot recommend this place at all due to a serious mold issue in our room, not spotted until the last day of our trip. Could be many rooms like this. This is not safe for life
V‍i‍k‍t‍a‍r‍ ‍T‍o‍p‍a‍r‍a‍u
November 27, 2022
Good hotel located near to airport, good matress, good location
A‍r‍r‍o‍w‍C‍h‍a‍n
October 19, 2025
酒店與商業街有一段距離,步行約10分鐘可到達。酒店設有泳池、健身室、餐廳及賭場,設備完善,但酒店比較舊,幸好服務一流。
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S‍t‍e‍w‍a‍r‍t
August 17, 2025
Rooms are comfy and clean, we’ve been coming here for around 30 years and the communal areas are in a terrible unclean state and smell, new carpets and a lick of paint wouldn’t go a miss. Travel lodge will take over in 2027 if they don’t address it.

Services & Amenities

Indoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Indoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Facilities for children
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 11:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
AgeFee
Adult
Buffet:£12.95 (approx. $17.04) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 1965
  • Number of Rooms: 133
Phone:+44-1624662662
Email:info@palacehotel.co.im
Visit us at the Best Western Palace Hotel Casino in Douglas, for some delightful accommodation on the Isle of Man. The Isle of Man is a haven for outdoor lovers, meaning you’ll find miles and miles of expansive countryside and mountain views right on your doorstep. The hotel itself is situated on the islands beautiful Victorian promenade overlooking Douglas Bay, and just meters away from the beach. As if that wasn’t enough, you’ll find plenty of activities to give you an adrenaline rush nearby, with great climbing, abseiling, mountain biking and coasteering opportunities. The Isle of Man also boasts many ancient sites that are worth exploring. Peel Castle is our personal favorite and is rather famous for its star gazing - so come armed with a blanket if you’re visiting in the evening. Although the Isle of Man is the ideal location for an active weekend away, the Best Western hotel in Douglas is dedicated to giving you the most relaxing and rejuvenating of stays. The hotel is one of the largest and best appointed 4 Star hotels on the Island, offering both - stylish accommodation and an elegant environment for all kinds of events and breaks. There’s plenty of choice when it comes to bedrooms, with suites, deluxe doubles, standard doubles, twins and plenty of sea view rooms available. Once you’ve risen for the day, you’ll be able to enjoy a host of serene spa treatments in our health club including facials, pamper treatments, eyebrow tinting, waxing, and advanced or sports massages - if you’re feeling a little tense. The Best Western also boasts an on-site casino, bingo lounge, slots lounge and the Whispers late night bar, where guests can enjoy a lively and dynamic atmosphere. You’ll also find plenty of spots to satisfy your hunger including our Paragon bar and restaurant – specializing in mouth-watering carvery – and the casino’s very own Majestic Chinese restaurant.

Frequently Asked Questions

What landmarks are near Best Western Palace Hotel Casino?

Nearby attractions to Best Western Palace Hotel Casino include Palace Health Club, just 150 ft from your search (straight-line distance) away.

Does Best Western Palace Hotel Casino have a pool?

Yes, Best Western Palace Hotel Casino has a swimming pool for guests.

Where is Best Western Palace Hotel Casino located?

The hotel is located at 5G7H+2CC, Central Promenade.

Are pets allowed at Best Western Palace Hotel Casino?

No, pets aren’t allowed at Best Western Palace Hotel Casino.

How much does it cost to stay at Best Western Palace Hotel Casino?

Room rates at Best Western Palace Hotel Casino vary based on dates, hotel policy, and other factors. Enter your travel dates to check current prices.

What are the check-in and check-out times at Best Western Palace Hotel Casino?

Check-in at Best Western Palace Hotel Casino starts at 15:00, and check-out is at 11:00.

About This Property

Nearest AirportIsle of Man Airport
Distance to Airport16.9KM
Nearest Train StationIsle of Man Railway - Castletown Station
Distance to Train Station18.28KM
Average Price FromUSD106
Hotel Star Rating4