Premier Inn Douglas, Isle of Man

Very disappointing stay. The room had a view of a wall, which was not mentioned when booking. There was no refrigerator and no coffee machine. The room felt very old and outdated, and the bed was worn out and damaged. Overall, the hotel is in poor condition and does not match expectations. I would not recommend this hotel.

2nd time staying here, location is very decent, handy for the ferry terminal, 10 minute walk and close to promenade. Beds super comfy as usual with Premier Inns, breakfast ok although there wasn't a choice of eggs despite the company logo on the room swipecards! Shower decent quality also, yes I would go back again.

Nice room near the center. They only cleen when you specifically asc them to - Didn't bother us

I have stayed in many Premier Inns, but the Douglas (Isle of Man) branch has completely tarnished the brand for me. What should have been a relaxing final holiday turned into a nightmare that left me literally shaking with anger. The Management and Staff Culture Service here is transactional at best and hostile at worst. Upon arrival, we were ignored for 10 minutes by the Assistant Manager, Gemma, who didn't offer a single apology for the wait. Later, when I tried to address issues with the General Manager, John, I was treated like a "naughty child." He refused to speak to me unless I sat down in a patronising manner. Worse still is the culture of dishonesty. Several staff members (Paul and Nathan) corroborated a lie that I had refused to give my name, which never happened. To find out management is backing false statements about guests is terrifying. The hotel’s faulty equipment has cost me significant money. An in-room coffee machine leaked overnight, destroying a textbook and causing terminal water damage to my Nintendo Switch Joy-Cons. The General Manager dismissed this damage because he couldn't "see" the internal oxidation of the electronics on the spot. Do not waste £10.99 on the breakfast. On multiple days there was no orange or apple juice and no eggs. The beans were crusty and dry, and the salt shakers were filthy. When we pointed out the coffee machine was broken on the final day, a staff member (Tracy) became aggressive and refused a refund despite us not having even sat down to eat yet. As a final note, the CCTV monitor at reception is positioned so that the screen is clearly visible to customers, which feels like a significant privacy and security lapse. The only saving grace was a staff member named Millie, who was genuinely helpful. However, one person cannot save a hotel run with such a lack of integrity. I will be making alternative arrangements in future. Stay elsewhere.

Location is good although there is no parking at the hotel - and public parking in Douglas is difficult - especially for cars! During race weeks. motorbikes can be left parked safely on the promenade as long as you do not block crossings and pavements. The hotel and our room and bathroom were clean and tidy and well maintained. We were booked in for a week. There were some issues for some people at check in with rooms not ready but we were allocated a room OK. Breakfast on the first day was Ok but there was no bread for toast the whole time we were eating. It came just as we were leaving. We noted that during our week at the hotel the bar and restaurant were closed on various occasions - but luckily there are other eating and drinking options available locally! Housekeeping was hit and miss with staff shortages. I felt pushy asking more than once for fresh towels but if you are staying for a week, towel changes and a bed linen change shouldn't be too much to ask - especially with event pricing rates! The staff who were there during our stay were cheerful, friendly and tried to help but are let down by staff shortages it would seem. No complaints about them at all. With a new Travelodge due to open in 2027 Premier Inn need to address the staffing challenges the have or they will lose business. Overall our stay was just OK. It served a purpose

Fantastic stay. Its not the first time we have stayed. Location is right in the middle of douglas with easy access to everything you want. The rooms are to a high standard of cleanliness and they are comfortable. The staff are brilliant, really friendly and can't do enough for you. We dine in the restaurant for breakfast and evening meals and the quality and service is excellent. The breakfast is faultless. Cannot find anything negative to say about our stays here. We highly reccomend.

Management was very helpful & friendly. The breakfast was fully replenished. The plates were hot as was the food.

Stayed at Premier Inn, Douglas for the second time, great location in Douglas centre, dearer than most on mainland UK but a lot of things are on the isle. No car/bike parking so be aware. Rooms bright and clean, good beds. TV remote wasnt working and hotel bar was limited hours due to a licencing issue. Breakfast was good value and fresh, in all an OK stay with the lads, if you want high end look elsewhere but The Prem certainly fitted the bill for a boys weekend!