Verified traveler
August 13, 2021
When I arrived, the lady at the reception told me that I would not have a TV because it was broken, so I asked her for a room with a TV that worked, and she told me that customers when they come did not It's not for watching TV because they are on vacation, so I tell her that I'm not on vacation but that I come for work and being all alone, in the evening it makes me feel present, obviously she doesn't understand.
I told her that I chose and paid for a room with TV, she told me no but it was in the room presentation sheet when booking.
A Mr comes up behind me and she tells me I'm going to take care of Mr while I think about what other room she can give me with a TV.
So I wait and when she receives the mr asks her if it bothers him to have a TV or not because she says "the lady bothers her", so I'm there, she talks about me to a customer that I don't know , in front of me as if I was not there.
It was inappropriate and uncomfortable, I told her that what she was doing was not polite.
She tells me there's nothing bad.
I just wanted to leave but having paid on the website and it is not refundable, I still asked her to reimburse me and I would find another hotel with TV, she told me that it was not her who decides on the reimbursement but the site.
I call the site and the mr tells me that it is the hotelier who decides and not the site, so she lied to me. Not great
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