Links Lodge at the Dunes

We were left without any form of heating for the night and were told to make do - it was 5 degrees at night. Tried calling their after hours line: took 4 calls to get through the first time, after some back and forth calls where they said to just make do in the 5 degree cold, we were told that they’ll try to contact hotel’s management, never called us back, never picked up again. We couldn’t sleep and couldn’t shower because of the cold and spent most of the night trying to reach someone with no luck. I read reviews at this point and found out that this is a recurring problem at the hotel. We packed up our bags and informed the golf club reception about the situation who obviously couldn’t help, we didn’t hear anything from the hotel and when we followed up they haven’t responded (also haven't responded to my partner). The absence of heating aside, the space was decent for a place to crash but definitely didn’t match its price point: The place could be cleaner, especially the balcony which was covered in a layer of dust and bird poo. The windows are very dirty ruining any view from the room you might have. WiFi was extremely poor, okay for documents but barely loads anything else. The breakfast incurred extra charges even though it was included in our booking. Amenities are lacking, coffee station not restocked, no robes or slippers etc, very overpriced minibar. You can’t reach anyone after sundown and finding an alternative place to stay in our case proved to be very difficult. Customer service based on my experience is extremely lacking.

Our planned trip to Halls Gap was cancelled by bushfire so we changed plans last minute and booked Links Lodge at the Dunes on our diversion. We don’t really like golf but we really liked the hotel. In fact, we loved the hotel and the staff were really friendly. The view from the room was amazing and the early morning sunrise was fantastic, I opened the sliding doors and just listened to everything waking up. Highly recommend this place. Very comfortable beds too.

Modern and private accommodation that had easy check in and out, very pleasant staff all at this tranquil location. Breakfast was substantial and worth the inclusion. Highly recommended.

Improve your menu as the standard of your breakfast lets the whole place down your the first place of seen that can ruin bacon and poached eggs employ a proper cook or chef not an 17year old kid very disappointed

Great sized rooms and bathroom. Friendly service. Very clean and tidy. Highly recommend

Heading to an event nearby needed 2 nights accommodation. All I can say is fantastic & I have no interest in golf! The team - fantastic! Accommodation - fantastic! Highly recommend. And tranquil plus a very pleasant beverage in the bar! Check it out!

A very peaceful place to unwind and relax. I have slept in more comfortable beds. Room felt spacious and airy. Would book again without hesitation.

Rooms were beautiful & so clean. Gorgeous big shower. Amazing views. Great staff on reception & in breakfast/dining area. Breakfast & coffee were fantastic. Will definitely stay again.