The Canvas Dubai - MGallery Hotel Collection Reviews

Response from Property: Dear Valued Guest,Warm greetings from The Canvas Dubai- MGallery Hotel Collection.Thank you for sharing your feedback. While we are pleased to know that you appreciated our amenities and service, we sincerely apologize that the cleanliness and overall condition of the room did not meet your expectations. Your comments regarding the bathroom grout, stains, scratches, and general wear and tear are concerning and will be addressed with our housekeeping and maintenance teams immediately.We also regret the delay in having your room ready at 3 PM. We understand how important a smooth and timely check-in is, and we apologize for the inconvenience caused.Your feedback is truly valuable in helping us improve, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Ankush KaulGeneral Manager — The Canvas Dubai- MGallery Hotel Collection

Response from Property: Dear Mr. Salih,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience and extend our deepest apologies for the inconvenience caused during your stay. Cleanliness and guest comfort are top priorities for us, and we are very concerned to learn that your room did not meet the high standards we strive to maintain.We also understand your concern regarding the AED 200 deposit. This is a standard procedure across many hotels and is fully refundable at check-out, provided there are no incidentals. However, we completely understand how, in light of your experience, this may have felt unreasonable.We truly regret that this was your impression of your first stay with us in Dubai, and we appreciate you bringing these matters to our attention. We hope to have the chance to welcome you again and provide an even better experience next time.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Warm greetings from The Canvas Dubai- MGallery Hotel Collection.Thank you for sharing your feedback and for rating your stay with us. We are pleased to know that you found the hotel good overall and appreciated certain aspects such as the amenities.At the same time, we sincerely apologize for the inconvenience regarding the 3 PM check-in and for any shortcomings in cleanliness. We understand how important timely room availability and high housekeeping standards are to our guests, and we will review these matters carefully with our team to ensure improvements are made.Your feedback is valuable to us, and we hope to welcome you back in the future for an even smoother and more enjoyable stay.Warm regards,Ankush KaulGeneral Manager — The Canvas Dubai- MGallery Hotel Collection

Response from Property: Dear C9B,Greetings from The Canvas Dubai-MGallery Hotel Collection!We genuinely regret to hear about the challenges you faced during your 12-night stay with your daughter, and we sincerely apologize that your experience did not meet expectations—especially on such a special trip.We are truly sorry for the cleanliness issues, the broken desk, and the condition of the room, including the pillows and the shower. These are not the standards we strive to uphold, and your comments have been shared directly with our housekeeping and maintenance teams for immediate review and correction.Regarding the microwave situation, we apologize for the miscommunication and the frustration it caused. This is not the level of honesty or service we aim to provide, and we appreciate you escalating the matter so it could be addressed.While we're glad to hear that some of our staff members were kind and helpful, it's clear that overall, we fell short in delivering a consistent and positive experience. Your feedback will be used to reinforce training and accountability across all departments.We truly regret that your first trip to Dubai was marred by these issues. We hope you’ll give us another opportunity in the future to provide you and your family with the high standard of hospitality that you rightfully expect and deserve.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you so much for your kind words! We’re delighted to hear you had a very nice holiday and enjoyed your stay at Canvas Hotel. Your recommendation means a lot to us, and we look forward to welcoming your friends in the future. Safe travels and see you again soon!Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for taking the time to share your thoughts. We’re sorry to hear that your experience didn’t fully meet your expectations, especially in terms of room quality and overall standards. While we aim to offer value and cater to a wide range of guests, your comments highlight areas where we clearly have room to improve. Feedback like yours is vital for helping us uphold the level of service expected from an Accor property. We’ll be sure to pass your remarks along to both management and the Accor head office for further review. We truly appreciate your stay and hope we’ll have the opportunity to welcome you back with a refreshed experience in the future.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Amiraxxx,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your experience with us. We're truly sorry to hear that the room had an unpleasant smell and that the pool cleanliness and timing did not meet your expectations. Your feedback helps us identify areas for improvement, and we’ll be sure to address these issues with our team. We also appreciate your thoughts on the breakfast — we understand preferences vary, and we'll consider adding more variety to better suit different tastes. We hope to have the chance to provide you with a better stay in the future.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconvenience you faced.Please accept our apologies for the cleanliness issues and the difficulties with the hot water — this is certainly not the standard we aim to uphold. Your comments have been shared with our housekeeping and maintenance teams to ensure such concerns are addressed immediately and prevented in the future.Regarding the minibar charges, we regret the lack of clear communication at check-in. We understand how frustrating it must have been to be surprised by this charge, and we are reviewing our check-in procedures to ensure all guests are properly informed going forward.We also understand your concerns about the hotel's location and how it may have impacted your comfort. We strive to provide a restful environment for our guests, and we’re sorry to hear that your stay was not as relaxing as it should have been.Your feedback is invaluable in helping us improve, and we genuinely hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Greetings from The Canvas Dubai – MGallery Hotel Collection!Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the challenges you faced during your stay, especially given your severe dust allergy and the issues with room cleanliness. Please accept our sincerest apologies for the discomfort and inconvenience caused.Your experience does not reflect the high standards of hygiene and service we strive to maintain. We take your comments very seriously and have already shared them with our housekeeping and management teams to ensure immediate improvements are made.Regarding your early departure and request for compensation, we would appreciate the opportunity to discuss this matter further with you directly. Please feel free to contact us at your earliest convenience so we can address your concerns appropriately.We value your feedback and hope to have the chance to restore your trust in The Canvas Dubai in the future.Warm regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Valued Guest,Greetings from The Canvas Dubai – MGallery Hotel Collection!Thank you very much for your wonderful feedback. We are delighted to hear that Aymen provided you with excellent assistance during your booking and that you enjoyed your stay with us. It means a lot to know that we will be your first choice when you visit Dubai again. We look forward to welcoming you back soon!Regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Ms.Sabine,Greetings from The Canvas Dubai-MGallery Hotel Collection!Thank you for sharing your experience with us! We're so glad you had a great short stay and enjoyed the rooftop pool with its beautiful views, as well as our Christmas decorations. We understand your concern regarding the late check-out fee, and we appreciate your feedback. We hope to welcome you back for a longer stay in the future!Warm Regards,Geetika KumariGuest Relations Manager

Response from Property: Dear Mr. Haitham,Greetings from The Canvas Dubai-MGallery Hotel Collection!We’re absolutely delighted to hear that you had a truly wonderful stay with us!It’s great to know that our team made you feel welcome from the moment you arrived and that you enjoyed the cleanliness, design, and comfort of your room. We're especially pleased that the breakfast buffet, location, and quiet environment all contributed to a relaxing and memorable experience.Your kind words about our staff, housekeeping, and overall service mean a great deal to us. We'll be sure to share your feedback with the entire team — it will certainly encourage us to continue delivering exceptional service.We look forward to welcoming you back on your next visit. Thank you once again for choosing to stay with us!Warm regards,Geetika KumariGuest Relations Manager