DoubleTree by Hilton Dubai - Business Bay Reviews

Response from Property: Dear Alexander,Thank you for taking the time to share your detailed review and for awarding us an excellent 9/10 rating.We are delighted to hear that you had a positive stay with us during your layover in Dubai. It is wonderful to know that you enjoyed the cleanliness and condition of your room, the stunning Burj Khalifa view, our convenient location close to both Dubai International Airport and Dubai Mall, and the prompt service provided by our team when you requested additional water. Your kind words are truly appreciated.We also thank you for your constructive feedback regarding the dinner experience. Guest comments like yours help us identify opportunities for improvement, and we will certainly share your observations with our Food & Beverage team for review.As for the August weather, we completely understand your perspective. Dubai's summer heat and humidity can indeed be quite intense, especially for visitors experiencing it for the first time. We are glad, however, that this did not prevent you from enjoying the city's iconic attractions during your short visit.It was a pleasure to have you as our guest, and we hope to welcome you back again on your next trip to Dubai for an even more memorable experience.Best Regards,Ozge YilmazGeneral ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear Valued Guest,Thank you for your wonderful 10/10 rating and for sharing such a fantastic review of your stay at DoubleTree by Hilton Dubai – Business Bay.We are delighted to know that you loved your stay and enjoyed our spacious and comfortable rooms, beautiful décor, and the shower and bathtub. It is especially rewarding to hear your kind words about our breakfast and dinner offerings. Your recommendation to add dinner is truly appreciated, and we will be sure to share your compliments with our culinary team.It was our pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the near future.Best Regards, Ozge Yilmaz General ManagerDoubleTree by Hilton Dubai - Business Bay

Response from Property: Dear Olesia,Thank you for taking the time to share your feedback and for rating your stay 8.5/10.We are delighted to know that you appreciated the attentiveness of our team, the stroller provided for your child, and the thoughtful gesture of our team member offering DoubleTree cookies to your children. We are also pleased that you enjoyed the dinner and found our location convenient.We sincerely apologize that your interaction at the front desk did not meet your expectations. Kindly note that Snejana is from Romania and does not speak Russian, which is why she communicated with you in English. Nevertheless, we regret that the interaction did not feel as warm as it should have, and your feedback has been shared with the team.We also appreciate your comments regarding the breakfast, room size, and furniture, as they help us improve our guest experience.We look forward to welcoming you and your family back to DoubleTree by Hilton Dubai – Business Bay.Best Regards, Ozge Yilmaz General ManagerDoubleTree by Hilton Dubai - Business Bay

Response from Property: Dear Mr. Mammetmyradov,Thank you very much for your outstanding review and perfect scores. We are delighted to know that you had a pleasant stay with us.Your kind words about our reception team mean a lot. We are especially pleased that our colleagues were able to assist you and accommodate your late check-out request, helping to make your experience more comfortable and convenient.We truly appreciate your feedback and your recognition of our team's efforts. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the near future.Best Regards,Ozge YilmazGeneral ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear valuable guest,Thank you for sharing your feedback and for rating us 8/10! We’re delighted to hear that you found the hotel clean, new, and comfortable, and that you enjoyed the convenience of having Starbucks in our lobby. We also appreciate your kind words about our front reception team. We understand that our location may be a little farther from some attractions, but we hope the comfort and service made your stay enjoyable. We look forward to welcoming you again soon!Best RegardsHany AhmedGeneral Manager

Response from Property: Dear Vadzim, Thank you for taking the time to share your wonderful review. We are delighted to know that you had an outstanding stay with us and that you enjoyed our perfect location, excellent facilities, and the service provided by our team.Your kind words about our staff are truly appreciated and will be shared with the entire team, as such recognition motivates us to continue delivering memorable experiences to our guests.We look forward to welcoming you back to DoubleTree by Hilton Dubai Business Bay on your next visit to Dubai.Best Regards,Ozge YilmazGeneral ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear Our Valid Guest,Thank you for taking the time to share your experience and for rating us 8.5/10. We’re delighted to hear that you and your family enjoyed the spacious room and the convenience of staying together. It’s great to know you appreciated our location and the nearby dining options as well. We hope to have the pleasure of welcoming you and your family back again soon!Kind regards,Eslam MamdouhDuty Manager Double Tree by Hilton Dubai Business bay

Response from Property: Dear Our Valued Guest,Thank you very much for your outstanding 10/10 rating and for sharing your wonderful feedback.We are delighted to know that you had a very comfortable stay with us and that you found our valet parking service convenient and efficient. Your kind words truly encourage our team to continue delivering seamless and exceptional experiences to all our guests.It was a pleasure having you with us, and we look forward to welcoming you back to DoubleTree by Hilton Dubai – Business Bay for another outstanding stay.Warm regards,Hossam BelalHotel Operations ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear Guest , Thank you for your lovely review. We’re glad you enjoyed the Burj Khalifa view, and we’re so happy the birthday origami surprise made your stay extra special.Best Regards Hany Ahmed General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your kind words and for choosing to stay at DoubleTree by Hilton Dubai – Business Bay.We are truly grateful for your support and delighted to know that you had a pleasant and memorable experience with us. Providing warm hospitality, personalized service, and a welcoming atmosphere is always our goal, and your feedback reassures us that we’re delivering on that promise.We look forward to welcoming you back soon and continuing to be your home away from home in Dubai.Warm regards,Abdellah FattahAssistant Front Office ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear Mrs. Ganzija,Warm greetings from DoubleTree by Hilton Dubai Business Bay.We are pleased to inform you that we have located the missing bag following the second investigation. Please accept our sincere apologies for the inconvenience caused.Kindly let us know if you are still in Dubai so that we may arrange delivery to your location. If you have already left the city, please advise us on your preferred method and address for sending the item to you.Should you require any further assistance, please do not hesitate to contact us. We remain at your disposal.Warm regards,Hany AhmedGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and for rating your stay positively.We are delighted to know that you were satisfied with our amenities, cleanliness, surroundings, and service. Your feedback is greatly appreciated and motivates our team to continue delivering a comfortable and enjoyable experience for all our guests.We look forward to welcoming you back to DoubleTree by Hilton Dubai Business Bay on your next visit.Best Regards,Ozge YilmazGeneral ManagerDoubleTree by Hilton Dubai – Business Bay

Response from Property: Dear valuable guest,Thank you very much for your feedback! we are happy to hear hear that you enjoyed the cleanliness of our hotel and found our staff friendly. Your kind words mean a lot to us and motivate our team to keep providing the best possible service.We look forward to welcoming you back again soon!Looking forward to welcoming you back!Best Regards,Hany AhmedGeneral Manager

Response from Property: Dear Anes,Thank you for sharing your feedback with us.We sincerely apologize for the experience your brother encountered during his stay. We fully understand how disturbing and uncomfortable it must have been when our housekeeping team entered the room despite the clear request for no service. This is certainly not the level of privacy and respect we strive to uphold, and we deeply regret the distress it caused him.While our team did attempt to extend an apology and a gesture of goodwill, we completely respect his decision and understand his disappointment. Please rest assured that this matter has been addressed internally to prevent any recurrence, as guest safety and comfort remain our highest priorities.We genuinely value your feedback and hope we will have the opportunity to restore your confidence in the future.Warm regards,Grace RomFront Office ManagerDoubleTree by Hilton Dubai – Business Bay