W Hotels properties in Dubai

## Service The staff were consistently friendly and welcoming, whether during check-in or check-out. Thumbs up for their excellent service! 👍 ## Ambiance I booked this hotel primarily for its swimming pool. However, I really struggled to appreciate the hotel's interior design. The overall aesthetic is dark with deep purple tones, making the entire place feel very dim. Walking alone down the corridors back to my room felt quite eerie and unsettling. ## Facilities While the swimming pool's layout is great, the water quality desperately needs better cleaning. Its clarity was quite disappointing, making it feel rather dirty even just looking at it. For this season, the pool and its beach area are open from 8 AM to 7 PM. ## Breakfast Breakfast offered a wide variety of choices, which both my child and I found quite satisfying. There was a minor incident during breakfast on our first day, but the restaurant manager's subsequent follow-up and handling of the situation were very proactive and thorough.

I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant. I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day. Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff. While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests.