Bonnington Hotel & Leisure Centre

The Bonnington is usually my go to hotel in dublin, however the stay before this and now this stay has made me look for somewhere else in future. The staff as always were exceptional, however our room was incorrectly rang my reception at 5am, (and on a previous stay we were awoken in the middle of the night by a false fire alarm, so a full nights sleep is not a guarantee). What was the most frustrating is the general disrepair of the hotel. The rooms are fairly small so for the higher price point you are really paying for the facilities. The smaller issues like furniture being old and leather chairs peeling and flaking were not a big problem, just a mild annoyance. However the bath/shower leaking everywhere when used from the base of the tub and leaving the floor soaking wet, the steam room being out of order and us not being informed of this when or even after booking, and the crowdedness and of the pool and other facilities because of non hotel users with memberships to the leisure clubs taking up the whole hot tub and sauna at once in personal groups was frustrating. The room was also extremely hot, and the AC very very loud while not actually doing much to cool the room. There was nothing particularly stay ruining about it however if you’re paying over 200 euro for one night somewhere you would expect things to be at least average. The main redemption was the friendliness and kindness of the staff.

I waited to leave this review because the manager Ramona said that she would make it right. She promised to email me on February 26, 2025 but I never heard back from her. When I checked in I was greeted by a very kind man. He was professional and got me all checked-in in no time at all. I was very impressed. Once I got to my room it all went bad very fast. My pillow was filthy. The sink leaked every time I washed my hands. There were hand smudges on the window, stains in the carpet, and mold in the bathroom. You can see the mold on the towl under the sink. I was exhausted and I have limited mobility issues, so I flagged down housekeeping and got the bed refreshed. She was wonderfully polite and apologetic and quite efficient, as she had the bed refreshed very quickly. A little while later someone came up and checked on the leak. He wiped up the floor and left the towel under the sink just in case. I was told that the sink could not ne easily repaired and I would be moved to another room. However that did not happen my first night. I waited all the next morning but no one came. Finally, I went down to the front desk to ask if they forgot about me. I told them that all of my belongings were packed up and ready to go to the new room. I missed the morning tour but I was not going to miss the afternoon tour waiting to be moved. I left. When I returned several hours later, no new room. I was tired and totally not sober, from the Jameson distillery tour, and didn't feel like making a fuss. I just wanted to relax and I said as much. I was given a key to another room and told that I could move my luggage at my leisure. I was not offered any help at all nor wad I given any compensation for having such a terrible experience at this hotel. The next morning I spoke to Ramona the manager. I left my name, phone number, and email address. She made promises which were never kept, as I checked out and headed to the airport that morning about an hour afterspeakingto her.

Nice place. Decent location, especially for those looking specifically to stay in the Northern suburbs More appropriately priced compared to some other equivalent Hotels in Dublin suburbs Would certainly consider staying here again, especially if have a car

Really nice hotel and room we greatly enjoyed our stay.

Great hotel with various options to have a relaxed atmosphere.

I would definitely recommend the bonnington to friends, the staff where so lovely and welcoming and the location was brilliant the hotel itself is beautiful so I would 100% recommend