Disappointed.
Traveling with my family, I saw this place ranked as the No. 2 boutique B&B in Chengdu and thought I'd give it a try. After staying one night, I was thoroughly disappointed. The following review is based on my and my family's personal experience, objective facts, and is absolutely not fabricated or malicious.
Overall, the hotel's decor and facilities are decent, and the rooms are relatively clean.
However, several things made us very uncomfortable and ruined our travel mood.
1. I repeatedly told the front desk that there were floating objects in the swimming pool and the water was a bit cloudy, asking the staff to change the water. The front desk gave excuses, saying the water was changed four days ago, their staff's children swam in it yesterday, and the pool attendant was on vacation, refusing my request.
2. There were cockroaches and mosquitoes in the room. We saw and dealt with 5 or 6 of them. The staff said it couldn't be avoided as this room was on the mountain.
3. The power went out at midnight (12 AM). We were told it was a power outage in the Qingcheng Mountain area. They could only use a generator for power, but the air conditioning wouldn't work. It was very hot at night, affecting our sleep.
4. We stayed in a loft-style room. There was no TV on the first floor for everyone to watch together, only a projector by the window on the second floor. If you don't mind, you can squeeze onto the second floor.
These were the uncomfortable aspects of our stay.
On the other hand, the customer service butler was quite responsive, actively replying to messages until 11:30 PM. The breakfast food was no different from what you'd find in a chain hotel, and the restaurant staff had a good service attitude.
In summary, the environment, location, and facilities are all decent, but it's not worth the price.
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