We have always enjoyed our stays at Bricks Hotel thanks to its perfect location, friendly and attentive staff, and excellent European pastries for a light breakfast. Having stayed here several times in 2023, we decided to return for our vacation this year. However, we experienced some frustrating communication regarding room pricing and child policies. Last week, we booked a Superior Queen Room, but upon checkout, I was charged an extra fee for my 11-year-old daughter. Assuming I made a mistake, I booked directly at the front desk yesterday for 3 people in a Deluxe Room, expecting a larger space and no surprises. I was shocked to be charged ₱6,200 for one night due to an "extra person" fee for my daughter. I asked the receptionist why i have to pay exra while i booked specially in front desk for 3 person. She said, all room price online and in desk is good for 2 only. I feel that quoting a base rate for 2 people while knowing 3 people are standing in front of them—and then tacking on a surprise fee at checkout or later—is poor customer service. It would be very helpful if the hotel made its extra-person policies clearer—especially since booking platforms like Agoda state that kids stay for free. Overall, it is still a great, well-equipped hotel, but clearer pricing up front would make for a much better guest experience.