Vienna Hotel Reviews

Response from Property: 尊敬的賓客：與您相遇，是最美的邂逅。我們一直希望能夠成為您心中的那個家外之家，小夥伴們所做的一切都衹為給每一位賓客帶來賓至如歸的體驗。感謝您對酒店的肯定和支持，這是對我們工作最好的鼓勵，誠摯的邀請您再次“回家”入住哦~祝工作順利，萬事如意！酒店全體員工衷心期待您的再次光臨！另酒店有免費的接機接站服務，是需要提前1天聯繫我們的哦，我們時刻準備歡迎您的再次光臨！

Response from Property: Hi there! Reading your review just made my day! I’m so glad you loved our hotel’s prime location — being close to everything makes sightseeing and errands a breeze, saving you so much time and effort. We also put a lot of care into choosing the beds to make sure every guest gets a great night’s sleep. Knowing you found it just right, soft yet supportive, and rested comfortably makes all our hard work worth it. Thank you so much for your kind words! Whether you’re traveling for business or leisure in the future, this place will always be your warm "home away from home". You’re always welcome back. Wishing you a wonderful life and all the best!

Response from Property: Dear guest, thank you for staying with us and taking the time to leave a review. Unfortunately, we were unable to receive your five-star rating. Xiao Wei has been working hard to improve himself and enhance the quality, striving to achieve your satisfaction. The hotel is located in the city center, making it very convenient to travel. There are parking lots next to the hotel, which is very convenient for parking. We hope to provide you with better service in the near future.

Response from Property: Distinguished Guest of Vienna: Hello! Thank you very much for taking the time to review, support and recognize this hotel and understand. I regret not being able to get your five-point affirmation. We are constantly trying to improve our quality, strive to meet your satisfaction, and can provide you with warmth and hospitality. It is our pleasure to have a comfortable stay and sincere, warm and caring service. We will continue to maintain high quality, professional and caring services to make every stay a pleasure. I hope you will continue to follow us and wish you a happy and happy life!

Response from Property: Distinguished guests: Hello! Thank you for your trust in Vienna Hotel Dunhuang! Thank you for your generous praise and strong recommendation! It's really hard to leave in Vienna. Vienna is your most beautiful and warmest home in Dunhuang. You also remember to come back often when you have time!

Response from Property: Dear Vienna guest, hello! Thank you very much for taking the time to leave a review and for your support, recognition, and understanding of our hotel. We regret not receiving a full 5-star rating from you. We are constantly striving to improve ourselves and enhance our quality, striving to meet your satisfaction. It is our honor to provide you with a warm and comfortable accommodation environment and sincere, enthusiastic, and attentive service. We will, as always, maintain high-quality, professional, and attentive service to make every stay a pleasant one. We hope you will continue to pay attention to us and wish you a happy life and all the best!

Response from Property: Dear guests, hello! We are so excited to see your recognition of us. A kindred spirit is hard to find! We have dedicated our best and most practical resources to your experience, ensuring a warm and comfortable stay, genuine yet unpretentious. Your experience is our greatest affirmation. We look forward to your next stay!

Response from Property: Dear, reading your review warms my heart! I'm so happy you appreciate our excellent location, making it convenient for travel, business, and more, saving you time and energy. And this bed, we've carefully selected it to ensure a good night's sleep. If you find it just the right amount of firmness and a comfortable rest, then our efforts have paid off. Thank you so much for your interest. Whether you're on business or traveling, this place will always be your warm "home away from home." You're always welcome to come back. I wish you a happy life and all the best!

Response from Property: Dear guest, thank you very much for taking the time to share your stay! We are particularly pleased to hear that you appreciated our hotel's location and surrounding convenience. Our central location, convenient for dining, drinking, and traveling, has always been a core advantage we strive to provide. Making your travels more convenient is our greatest joy. We also appreciate your feedback on our facilities, which is very important to us. We are currently planning to upgrade and optimize our facilities, hoping to provide you and other guests with an even more comfortable stay in the future. We look forward to welcoming you back and giving us the opportunity to repay your support with even better service. We wish you a happy stay!

Response from Property: Dear guest, thank you very much for taking the time to leave us a review despite your busy schedule. Your recognition is our greatest motivation. We are sincerely pleased that you enjoyed your stay. We apologize for not being able to provide you with a perfect 5-star experience. We would very much like to understand what details could be improved so that we can do better. Thank you again for your valuable feedback. We look forward to welcoming you back and providing you with even better service! We wish you a pleasant trip!

Response from Property: Dear guest, we are deeply sorry and ashamed to read your feedback. The issues you mentioned, such as outdated facilities, substandard hygiene, and inconvenient parking, have served as a wake-up call to us. You mentioned that your three-day stay in Dunhuang was the worst of your many experiences with the Vienna brand, and this happened precisely in Dunhuang, where we most want to provide the best possible service to our distinguished guests. We are deeply ashamed and offer our deepest and most sincere apologies. If you would like to give us another chance, please feel free to contact us. We look forward to serving you again. We apologize again for this poor experience and sincerely appreciate your understanding.

Response from Property: Hello, distinguished guests! Thank you very much for your review of our hotel! We are glad that you found the hotel's location convenient, the low season rate affordable and the free parking service. At the same time, we are also proud to provide you with a convenient location close to the Feitian statue playing the pipa, the city hall building, and the bustling commercial streets and night market delicacies. We will take your 3.7 rating seriously and work hard to improve our service quality and customer experience. If you are dissatisfied with anything during your stay, please feel free to let us know and we will do our best to resolve it for you. Looking forward to seeing you again!

Response from Property: We are deeply sorry for the poor stay you've experienced. We feel deeply guilty and remorseful regarding the noise and soundproofing issues you've reported, as well as the delayed service response. We are particularly to blame for not promptly addressing the children's noise in the early hours, which left you with a nearly restless night. This exposes serious shortcomings in our soundproofing of guest rooms, public area order management, and efficient response to customer complaints. We have taken detailed note of all the issues you've raised and will immediately conduct an internal investigation to address any issues. We will strengthen the management of public areas and the maintenance of guest room facilities, and improve our service response to prevent similar incidents from recurring. We once again offer our sincerest apologies for the inconvenience and distress you've caused. Thank you for your feedback and we hope to have the opportunity to make amends for our mistakes.

Response from Property: Hello! Xiaowei is so happy to read your review. Thank you for your five-star rating. Xiaowei believes that every encounter in life is precious, and I'm glad to be able to bring you wonderful memories after parting. No amount of advertising can compare to word of mouth. We always value word-of-mouth publicity and even more so the personal experience of every guest. Our only hope is to bring a little joy and beauty to your travels with our professional and attentive service. We look forward to your next stay. Wish you all the best!