Edgar
September 19, 2023
I recently stayed at this hotel during a business trip, and I must say that my experience was nothing short of disappointing. Due to unforeseen circumstances, I had to cut my trip short and decided to check out early. When I approached the hotel staff about this, they assured me that it would not be a problem and even promised a refund for the nights that I wouldn't be using.
However, my disappointment grew when I received an email from ********** stating that a refund was not possible due to the hotel's policy. This blatant inconsistency between what I was told in person and what was communicated in writing left me feeling frustrated and misled. As a business traveler, I value clear and honest communication, and this experience fell far short of my expectations.
This ordeal not only inconvenienced me but also left me out of pocket for the unused nights. The lack of integrity and follow-through on the part of the hotel staff has left me with a negative impression of this establishment, and I would caution other travelers to be wary of similar discrepancies in their dealings with them. My overall satisfaction with this hotel is extremely low, and I regret choosing it for my trip.