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Verified reviews
Location9.4
Amenities9.2
Service9.3
Cleanliness9.6
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Positive reviews(62)
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Awesome stay(19)
Awesome rooms(17)
Delicious breakfast(16)
Great service(13)
Clean and tidy(11)
Awesome amenities(10)
Located downtown(7)
Haoyun Wang
Standard Room
Stayed in Jun 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jul 20, 2025
The size of the room is specious with sufficient space for storing luggage, and the floor is very clean and comfortable to walk on with bare feet, so feel free to leave your shoe by the door. As for the bed, it is very large and comfortable, providing you the high quality of sleeping without any problems. In the bathroom, it is not only very elegant and clean, but also provides unlimited hot water with satisfying water pressure from two types of shower heads. Moreover, there is a mini fridge placed in the lower closet near the wardrobe, feel free to drink the two bottles of spring water prepared by the host or store your own drinks or unfinished meals. In addition, there is a small safe above the fridge for depositing your valuables.
In terms of the amenities on the ground floor, there is a high-end restaurant serving traditional English breakfast (e.g. egg benedict) in the morning, and the taste is fine. However, I am not a big fan of their lunch or dinner when you can have better options in nearby restaurants. Furthermore, there is a small bar just outside the restaurant. The Gym, coffee room and reception are at the LG level, and you will receive a 10% discount in the coffee room after check-in.
The location is very close to the city center, train station and several main attractions such as the cathedral and castle.
Overall, I enjoy my two-day stay very much, the price of the hotel is very cost-effective in terms of the four-star standards, providing an unforgettable experience for both tourists and business travelers.
Response from Property: Dear Valued Guest,Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you had such a comfortable and enjoyable stay with us.It’s great to know that you found the room spacious, clean, and well-equipped for a relaxing experience — from the comfortable bed and elegant bathroom to the thoughtful touches like the mini fridge, complimentary water, and in-room safe. We’re also pleased that you found the hotel’s location convenient for exploring Durham and appreciated the value we aim to offer.Your comments on the breakfast and amenities are very much appreciated, and we’re glad you enjoyed the traditional English breakfast and your time in the coffee room. We also take note of your feedback regarding lunch and dinner, and we’ll ensure that this feedback is given back to Black & White Hospitality who develop the menus.Thank you once again for choosing to stay with us. We hope to welcome you back for another memorable visit in the future — whether for business or leisure.Kind RegardsKirsty WorneOperations Manager
Guest User
Standard Room
Stayed in Dec 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 17, 2026
Lovely hotel stay, quirky building in city centre. Receptionist great customer service.
Got a good price through Trip, parking a little steep.
Response from Property: Good Afternoon,Thank you for your lovely feedback. We’re delighted you enjoyed your stay and appreciated the hotel’s quirky character and central location. It’s great to hear our receptionist delivered excellent customer service, and we’re pleased you found good value through Trip. We do appreciate your comments regarding parking costs and will be sure to take this on board. We hope to welcome you back again soon.Kind RegardsKirsty WorneOperations Manager
Christopher Girling
Premium Room
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Dec 27, 2025
Superb hotel, superb food in Marco Pierre White's restaurant.
Special mention to the receptionist , Urra (I've got that badly wrong) , Rhiannon and the restaurant staff. What an amazing, we stayed in a superior room which was outstanding.
Amazing stay
Response from Property: Good Morning Christopher Girling,Thank you so much for taking the time to share such wonderful feedback. We are absolutely delighted to hear that you had an amazing stay and enjoyed both the hotel and the superb food in Marco Pierre White’s restaurant.Your kind words about our team mean a great deal to us. We will be sure to pass on your special mentions to Una, Rhiannon, and the restaurant staff, who will be thrilled to know they helped make your visit so memorable.We’re also pleased to hear that you loved your Superior room and found it outstanding. Thank you again for choosing to stay with us, and we very much hope to welcome you back again in the future.Kind RegardsKirsty WorneOperations Manager
Guest User
Standard Room
Stayed in Jun 2025
Business traveler
9 review
8.5/10
Very good
Posted on Jul 17, 2025
Decent hotel. Breakfeast receptionist is very nice. Great location.
Response from Property: Dear Valued Guest,Thank you for your 8.5 review we really appreciate the feedback especially about our team.Kind RegardsKirsty WorneOperations Manager
Guest User
Standard Room
Stayed in Nov 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 1, 2026
Had a great stay.
Lovely clean room, friendly staff
Would 100% stay again
Response from Property: Good Morning,Thank you so much for your kind review. We really hope we can welcome you back soon.Kind RegardsKirsty WorneOperations Manager
Guest User
Standard Room
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Sep 1, 2025
Super gorgeous building right in the heart of the town. The breakfast is nice and room is very comfortable.
Response from Property: Good Afternoon,Thank you so much for your lovely feedback. We’re delighted you enjoyed our beautiful building and central location, as well as the comfort of your room and our breakfast. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Kind RegardsKirsty WorneOperations Manager
Guest User
Standard Room With Double Bed
Stayed in Nov 2025
Couple
23 review
10/10
Outstanding
Posted on Jan 2, 2026
Lovely historic building, great location, rooms were lovely
Response from Property: Good Morning,Thank you so much for your lovely review, we are so please you loved our building, location and rooms.We hope we can welcome you back again soonKind RegardsKirsty WorneOperations Manager
Guest User
Standard Room
Stayed in Aug 2025
Couple
1 review
9.5/10
Amazing
Posted on Sep 13, 2025
Was very nice and comfortable
Surprisingly no corkscrew or wine glasses in room
Response from Property: Good Morning Alison,Thank you for your kind feedback. We’re pleased to hear you found your stay nice and comfortable. We’re sorry that a corkscrew and wine glasses were not available in your room—our team would have been more than happy to provide these on request, and we’ll take your comments on board for future improvements. We hope to welcome you back again soon.Kind RegardsKirsty WorneOperation Manager
Guest User
Accessible Standard Double Room
Stayed in Nov 2024
Family
4 review
9.5/10
Amazing
Posted on Jan 16, 2025
In the heart of city center. Walking distance to attraction point in Durham. Building is in old English style and can enjoy the great food in the main hall inside the hotel.
Only enjoyed the breakfast and provide traditional England breakfast and continental options.
Room is featured with necessary facilities. Accessible room provide a big toliet/ showering area which can fit into wheelchair.
Overall is great and with value choice especially during holiday season.
6/7
Anonymous User
Premium Room
Stayed in Sep 2024
Couple
10 review
10/10
Outstanding
Posted on Nov 18, 2024
Very nice hotel. Love the historic building. Hotel room is tasteful. Love the coffee machine in our room. Need to pay for parking at this hotel.
漫遊天下
Standard Room
Stayed in Nov 2024
Family
8 review
8.5/10
Very good
Posted on Dec 27, 2024
The hotel was really nice and well appointed. The service from reception right through to check out was excellent. The setting for breakfast was great topped off by the quality of the food served.
Guest User
Standard Room
Stayed in Mar 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 22, 2025
Overal very good stay, clean, good location and freindly staff.
Response from Property: Good Morning,Thank you for your kind feedback! We’re delighted to hear you enjoyed your stay, found the hotel clean, appreciated our location, and experienced friendly service. We look forward to welcoming you back on your next visit to Durham!Kind RegardsKirsty WorneOperation Manager
Guest User
Accessible Standard Double Room
Stayed in Jul 2024
Family
1 review
10/10
Outstanding
Posted on Aug 13, 2024
The hotel was great. Very friendly staff, clean room, delicious breakfast and beautiful interiors. I’d love to choose here if I was coming back to Durham again!!
Guest User
Standard Room
Stayed in Jun 2024
Family
10 review
10/10
Outstanding
Posted on Jul 31, 2024
Very nice and cosy hotel. The restaurant provides a large variety of cooked breakfast together with a continental buffet. My family and I enjoyed our stay here.