Popular East Chicago 4-star Hotels

It has been almost a year since we were robbed in our hotel room. The so-called “head of security” and “head surveillance”has done an excellent job ignoring every phone call and voicemail since that day and has lied repeatedly about getting back to us. When I say, LIED REPEATEDLY, he has LIED REPEATEDLY. His tone is so pompous and arrogant and he has all but excused the employee(s) who entered our room and stole our money and valuables. We were still guests there but housekeeping emptied our ENTIRE room. Not 1 sock, shoe, or shirt that was in the closet made it down to their lost and found since they mistakenly assumed we had checked out when in reality we had 2 days left. Everything in our room was “removed” including money and other valuables. The security on staff continued to laugh in our face. The head of surveillance condoned what happened saying “can’t prove it so sorry about that”. The hotel management on duty was useless. Don’t even risk it.