Botley Rd, West End, Eastleigh District, SO30 3XH, United KingdomView hotel details
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Guest Reviews of Hilton Southampton-Utilita Bowl
8.5/10
Very good
120 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities8.4
Service8.4
Cleanliness9.0
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All reviews(120)
Positive reviews(19)
Reviews with photos/video(9)
Awesome rooms(6)
Negative reviews(1)
Guest User
King Room
Stayed in Sep 2025
Family
2 review
9.0/10
Great
Posted on Oct 31, 2025
I always have a lovely stay here. Staff are friendly and helpful. Rooms are good size, everything you need and breakfast is fab.
Response from Property: Thank you for taking the time to review your recent stay with us, we can assure you that your feedback is much appreciated and we look forward to welcoming you back to the hotel again soon!
Member21
King Room
Stayed in Apr 2025
Solo traveler
13 review
8.5/10
Very good
Posted on May 22, 2025
Spacious rooms with excellent staff, limited access to amenities though.
Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back to our hotel soon.
Guest User
King Room
Stayed in Nov 2025
Couple
2 review
10/10
Outstanding
Posted on Dec 16, 2025
Very comfortable and clean, staff were very attentive and helpful
Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back to our hotel soon.
Jeenma
Queen Room
Stayed in Aug 2024
Business traveler
18 review
10/10
Outstanding
Posted on Sep 18, 2024
This time we have the view overlooking the Utilita Bowl and it was fantastic.
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re delighted to hear that you had such a fantastic experience, especially with the view overlooking the Utilita Bowl. It’s wonderful to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words inspire us to continue providing the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Guest User
Twin Room
Stayed in Jan 2025
Couple
2 review
2.0/10
Posted on Feb 2, 2025
DearHilton Southampton - Utilita Bowlu
I recently booked a stay at your hotel through Trip [or relevant agency], trusting the information provided in your advertisements. However, my experience was far from what was promised.
1. Your advertisement stated that the swimming pool and sauna were free to use. However, upon arrival, I was told that I could not access these facilities because I had not booked directly with you. This was misleading and unfair.
2. I paid $107 for a one-night stay in a four-star hotel, yet my room did not have a small fridge. Only after multiple requests did the staff provide one.
I feel that I was misled by false advertising, and my experience was not up to the expected standards. Given these issues, I request either a partial refund or a discount on my next booking as compensation. I have been a frequent customer of Trip [or relevant agency] and have booked multiple trips through your platform, but this experience has made me reconsider my trust in your services.
I hope for a prompt response and a fair resolution.
Best regards,
Babak motlagh
Response from Property: Good afternoon Mr. Motlagh,Thank you for taking the time to feedback to us about your recent stay at the hotel, we sincerely apologise that your stay did not meet your expectations.We strive to provide clear and accurate information about our amenities, and we regret any confusion regarding the access to our swimming pool and sauna. We will review our advertisement details with our booking partners to ensure transparency for future guests.In regards to the in-room fridge, while not all of our rooms are equipped with one by default, we are always happy to accommodate such requests whenever possible. I do however apologise for the delay in getting this to you and I will be sure to pick this up with our team.Please do reach out to myself when you are next thinking of staying with us so I can personally ensure you have a problem free stay and so we can make it right for you for your recent experience.Best regards,MaisieRooms Division Manager
Guest User
King Room
Stayed in Jul 2023
Family
3 review
10/10
Outstanding
Posted on Sep 27, 2023
Everything was perfect and we really enjoyed our stay. I enjoyed the fitness suite as well, variety of work out equipments. I will definitely recommend and will return there again 😀😀
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
MAYCAT
Deluxe Queen Room with View
Stayed in Jun 2023
Family
31 review
10/10
Outstanding
Posted on Jul 31, 2023
The room is clean and have enough space for three of us. We can see the Ageas Bowl just in front of our window. The shower is strong enough to eliminate the fatigue. Recommend.
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
Deluxe Queen Room with View
Stayed in Jul 2024
Family
24 review
10/10
Outstanding
Posted on Aug 23, 2024
CS very kind and take care for my kids
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s especially heartwarming to know that our customer service team was kind and took great care of your kids. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you and your family back soon! 😊 Hilton Southampton - Utilita Bowl Tea
Guest User
King Room
Stayed in Nov 2024
Business traveler
187 review
10/10
Outstanding
Posted on Dec 9, 2024
Good hotel and location
Response from Property: Thank you so much for your perfect feedback! 🌟 We’re thrilled to hear that you had such a wonderful experience. It’s fantastic to know that our surroundings, amenities, cleanliness, and service all met your expectations. Your kind words motivate us to keep delivering the best for our guests. We look forward to welcoming you back soon! 😊 Hilton Southampton - Utilita Bowl Team
Limunga
King Room
Stayed in Sep 2024
Business traveler
15 review
6.5/10
Posted on Oct 27, 2024
Down on location
Response from Property: Thank you for sharing your feedback with us. We appreciate your honesty and are glad to hear that you were satisfied with the cleanliness of our facilities. However, we regret that the surroundings, amenities, and service did not fully meet your expectations.Your comments are invaluable to us as they help us identify areas for improvement. We will work diligently to enhance our surroundings and amenities, and to provide better service in the future. We hope to have the opportunity to welcome you back and provide a more enjoyable experience next time. Hilton Southampton - Utilita Bowl Team
Guest User
Deluxe Queen Room with View
Stayed in Dec 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 5, 2025
Amazing
Response from Property: Thank you so much for sharing your feedback regarding your recent experience at the hotel, we are so pleased you enjoyed your time with us.We hope we have the pleasure of welcoming you back to the hotel again soon.
We like travel
One Bedroom Suite with Pitch View and Balcony
Stayed in Nov 2025
Family
30 review
8.0/10
Very good
Posted on Dec 25, 2025
I chose to stay in a family room, which had a sofa bed and a double bed. The space was quite spacious, although the sofa bed seemed a bit saggy and wasn't very comfortable. Aside from that, the room was very airy and overlooked the sports stadium, which was very pleasant. I chose this place because parking is free, making it definitely worthwhile for drivers. It's also very convenient as it's close to the city center.
Original textTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay with us and we hope to have the pleasure of welcoming you back to our hotel soon.
Anonymous User
King Room
Stayed in Mar 2024
Business traveler
285 review
9.0/10
Great
Posted on May 16, 2024
This is probably one of the best hotels in the area. As it is newly built, the facilities are relatively new. The breakfast is quite rich by British standards. Although the location is not in the city center, parking is convenient. It is really good by local standards. It is just so-so by world standards. The attitude of the service staff is mixed, some are very enthusiastic, and some are very indifferent.
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Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Guest User
Twin Room
Stayed in Jan 2024
Family
3 review
6.5/10
Posted on Mar 24, 2024
The room was very spacious and very clean. The facilities are a bit old! Breakfast was ok!
Original textTranslated by Google
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!
Anonymous User
Deluxe Twin Room with Pitch View and Balcony
Stayed in Aug 2023
Solo traveler
53 review
9.0/10
Great
Posted on Nov 6, 2023
Good sanitary conditions, peripheral
The environment is good, far from the city center, suitable for friends who bring their own cars
Original textTranslated by Google
Response from Property: Thank you for taking the time to share your feedback with us, we hope we are able to welcome you back to the hotel again soon!