Four Points by Sheraton Edinburgh

Staff was very nice, but the lighting in the room is quite dark and dim. Location is not the best but it’s within walkable distance to the city centre.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

Friendly staff, clean room. However, there was no drinking water in the room. When asked was told they have run out of water bottles and to drink water from the wash basin tap. Given it was late night couldn't source it from outside. Later staff managed to get 2 glasses of water from the restaurant.

Four Points by Sheraton Edinburgh offers a comfortable stay in a convenient city location. Rooms are clean and modern, with good basic amenities, and the staff are friendly and helpful. The hotel is close to key attractions and public transport, making it easy to get around. Overall, it’s a reliable choice for both business and leisure stays.

Nice functional hotel, about 20 minutes from town by walk but very accessible by bus or tram. A few late night restaurants also close by. The room was clean, medium size but was sufficient for what we needed. Friendly and helpful staff. The bathroom was small but clean, the flush of the toilet was a bit tricky and may need to be looked into. There was also free parking if lucky just on the street in-front of the hotel after 6 pm. Overall a very good place to stay for our holiday.

Very good hotel, staffs is friendly and located Haymaket train station. We only need 3-4 mins walk from the tram. And close the centre.

The hotel is really good, and clean with very comfortable rooms. The location is very close to the city center of Edinburgh and walking distance to many important places. Highly recommended for anyone travelling to Edinburgh. I would like to thank the reception employee, Lana, she is an amazing person, very polite and very helpful.