W Edinburgh

The location and the high-floor views are definitely the biggest highlights, perfect for a city walk. The breakfast was good and you can buy it in advance. The price changed quite a bit when I adjusted my booking last minute.

The hotel's location is excellent, close to the train station and Princes Street. The room facilities are complete, and there's enough space, even a lounge chair. The bedding is comfortable, and the staff are warm, friendly, and provide thoughtful service.

The room was quite spacious, and the bathroom facilities were good. However, it was located in the annex building, while the main building offered balconies. We received a discount, but the £20 breakfast wasn't a buffet; it was à la carte. The view outside the restaurant was nice.

Very close to attractions! There's a shopping mall downstairs, which is super convenient for grabbing essentials. The front desk staff were friendly, and it's also very near Calton Hill with nice views.

The hotel balcony offers amazing views overlooking the whole of Edinburgh. The room itself was a bit oddly shaped but comfortable enough. The bedding was good. It's within walking distance to all the main attractions. I recommend staying here.

A top choice for families with kids, and one of the newer hotels in Edinburgh. I'd definitely recommend staying here. It's super convenient. The only downside is that they don't clean your room if you stay for two nights or more, which was a bit uncomfortable. So, I'd suggest they pay more attention to this. Hopefully, the hotel continues to improve. No need to go overboard, just reach a five-star standard.

This is, without a doubt, the worst W I've ever stayed at. It's also the worst five-star hotel I've stayed at in the UK, period. 1. Room: ① Upon check-in, we were told the balcony couldn't be used due to high winds. No compensation was offered proactively; I had to ask, and only then were three cocktails reluctantly provided. ② Inside the room: There was a constant smell of cooking fumes coming from the air conditioning vent. After I called housekeeping, they just said an engineer would come to check it. When the issue wasn't resolved, I had to actively request a room change (and I was having an asthma flare-up, so constantly smelling fumes was detrimental to my recovery). The front desk's wording was, 'luckily we do have another room for you today.' We moved to a room of the same type on the same floor due to the room issue, but their tone made it sound like they were doing us a huge favor. When we returned to our original room later, we found that someone had sprayed air freshener in there while we were out, seemingly to mask the fumes. 2. Service: ① When changing rooms, the front desk told us to pack our belongings and call any department, and someone would come to escort us to the new room. I called six times in a row, and no one answered. Finally, someone showed up after 15 minutes. ② Because of the balcony issue, we were offered complimentary drinks at the executive lounge. We arrived at the executive lounge, and after the front desk there checked our IDs, they let us in. When ordering drinks, they said my friend's ID (a Scottish card) couldn't be used to prove age and even called a manager. The manager arrived 15 minutes later and said with a very poor attitude, 'Your IDs can't be used.' Why wasn't this communicated at the main front desk initially? Why were we told the ID was valid? Inconsistent training led to this error, wasting our time without a single apology. ③ After this series of events, I found the duty manager to complain by phone. The manager offered either two free breakfasts or a £50 in-room dining voucher. When we said we didn't need either, they told us these were the only two compensation options available, and if we didn't accept, there was nothing else. ④ When calling room service in the middle of the night, my request was cut off before I could finish, and they hung up. Subsequent calls went unanswered, or were hung up on after a few minutes, several times. I reasonably suspect we were blacklisted. I had no choice but to go to the front desk myself to get what I needed. Truly, a hotel fitting its location in that golden poop building, just as crappy.