Pilrig Guest House

The Pilrig house was the worst B&B that we have ever stayed at. They were not organized when we arrived to check in, but after a bit gave us a key to a room. It was on the main floor beside their kitchen. We heard everyone in the place the entire night. Toilets flushing, showers running - we taped the shower noise and sent it to our kids who couldn't believe that we had to listen to that. WiFi was useless, owners (?) son was online playing video games which I suppose to most of the WiFi. Our room was a shoebox. We couldn't both open our suitecases at the same time, not enough floor space. We had to move our suitecases to get into the minuscule bathroom. The breakfast in the morning consisted of some overcooked scrambled eggs and bacon that was like shoe leather. This was the worse day of our trip. We were booked to stay 2 nights, but made new arrangements before even trying to go to sleep. Oh, and we tried to drown the noise with some TV but the sound kept cutting out! LOL. What a dump!!!

Great Victorian house . Rooms are basic and original . Change from Budget hotels . Self check in as they send you key code after you submit ID . Slightly out of town but Uber £6 or tram. Shared bathroom which not for everybody but nice showers . Get in early in morning before others get up .

Wow, we got invited to the garden room , yes what a lovely room, no 37, there was someone above , wow they were quite noisy especially at night after 11pm till after 3am not too happy , we spoke to the cleaner (only saw the cleaner no one else) she said they were probably smoking, ha ha sounded like they were having a disco up there , apart from the noise the room was lovely

Terrible experience, everything from arrival was below expectation, awful standards, and not as advertised. My parents have limited mobility, with stairs and long distances being the main concern. Even though they had spoken to the ‘guest house’ the day prior to arrival their room had been moved to a higher floor. With no lift access & no solution offered they were unable to use or even view the room. The hallway apparently doubles up as ‘reception’ and “lounge”. Food was not cleared from plates and the visible kitchen appeared not to be as tidy or clean as one would anticipate. Unfortunately my parents did not think to snap away and are too good willed believing their complaint would be handled and resolved. The customer service has been horrendous, unwilling to provide a contact name and always stating it is ‘with the management’. It has really caused a lot of worry and anxiety to my parents. My dad likes to support small businesses but in this case its an example of where a big corporation wouldn’t treat their guests this way. Plenty of other negative reviews to view- please take heed before you book.